Seanlee Nwaneri
Navan,Meath
Summary
Experienced professional with a strong background in store operations, complaint management, and stock counting. Demonstrates expertise in payment processing, sales techniques, and customer service. Proven ability to manage cash efficiently and utilize time management skills effectively. Skilled in public relations, problem-solving, and enterprise resource planning systems. Adept at overseeing multisite operations and IT systems management. Committed to business development through organizational ability, project supervision, and contract negotiation.
Seasoned professional with focus on regional operations management and team leadership. Drive operational excellence and streamline processes to enhance productivity and customer satisfaction. Leverage strategic planning and resource optimisation to achieve business goals.
Overview
7
7
years of professional experience
Work history
Regional operations manager
Tyreland Ireland
Dublin, Ireland
12.2024 - Current
- Managed regional teams to ensure alignment with company objectives.
- Achieved consistent customer satisfaction by implementing quality control measures.
- Coordinated cross-functional team collaborations for project completion on schedule.
- Ensured smooth supply chain operations by fostering strong vendor relationships.
- Created an environment of open communication where ideas, concerns, suggestions can be voiced without fear of retribution or judgement.
- Conducted regular performance reviews, promoting continuous improvements within the team.
- Influenced revenue growth through innovative sales strategies and tactics.
Logistics manager
Tyreland Ireland
Dublin, Ireland
02.2024 - 12.2024
- Cultivated relationships with freight forwarders to ensure timely deliveries.
- Led team meetings to communicate logistics objectives clearly and effectively.
- Liaised directly with clients, enhancing relations and service excellence.
- Managed inventory levels, reducing product wastage.
- Improved customer satisfaction for repeat business through strategic planning of delivery times and routes.
- Coordinated transport schedules for improved delivery efficiency.
Retail Sales Assistant
Three ireland
Navan, Ireland
08.2021 - 02.2023
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Encouraged add-on purchases by practising rewarding upselling and cross-selling techniques.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and Point of Sale (POS) displays.
- Facilitated sufficient inventory supply by periodically counting stock on shelves and in storerooms.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
Construction worker
The Pod factory
Navan, Ireland
05.2019 - 08.2021
- Prepared and cleaned surfaces for painters.
- Operated heavy and hand-held machinery to create desired results, maintaining strict health and safety compliance throughout.
- Assisted in the erection of scaffolding for safe access to high structures.
- Maintained a clean and organised job site to facilitate efficient workflow.
- Loaded and unloaded building materials, maintaining supply availability at worksite.
- Followed specific instructions from supervisors, achieving accurate project execution.
- Performed regular equipment checks, ensuring operational efficiency at all times.
Secretary
Virginia fitness club
Virginia, irelnad
05.2019 - 10.2019
- Answered inbound telephone calls promptly, directing clients, vendors, and general queries to relevant teams.
- Maintained organized filing system documenting business operations.
- Scheduled appointments and meetings for 2 staff members.
- Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients.
- Processed and distributed incoming correspondence to relevant staff, enabling swift query resolution.
- Generated and distributed invoices to obtain fee payments.
- Organized business travel arrangements, ensuring smooth operations for all staff involved.
Customer Representative
Ligo
Cavan, Ireland
05.2019 - 08.2019
- Independently conducted investigations into customer complaints, resolving in a timely and efficient manner.
- Used excellent listening skills to process customer queries and complaints, offering effective solutions to maintain customer satisfaction.
- Resolved customer queries thoroughly and accurately, within required timescales.
- Maintained outstanding customer satisfaction by solving problems and queries efficiently and effectively.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Education
Bachelor of Science - Bachelor of honours
- Coursework in programming and learning new coding languages (HTML,JAVA,ETC)
Certificate of Higher Education - Leaving cert
Skills
- Store opening and closing duties
- Complaint management
- Stock counting
- Stocking shelves
- Payment processing
- Sales techniques
- Customer service
- Cash management
- Time management
- Public relations
- Problem-solving
- Enterprise resource planning systems
- Multisite operations
- IT systems management
- Business development
- Organisational ability
- Project supervision
- Contract negotiation
Accomplishments
- Recognised by management for professional behaviours, leading to increased commission and salary.
- Successfully built a calculations AI used to calculate multiple equations.
- Improved Store reviews by successfully handling customer complaints and implementing monthly staff training.
- Came 2nd place in both Jujitsu Tournaments last years and got accepts by an MMA organization to compete for them.
Affiliations
- MMA and Jujitsu training
References
References available upon request.
Timeline
Regional operations manager - Tyreland Ireland
12.2024 - Current
Logistics manager - Tyreland Ireland
02.2024 - 12.2024
Retail Sales Assistant - Three ireland
08.2021 - 02.2023
Construction worker - The Pod factory
05.2019 - 08.2021
Secretary - Virginia fitness club
05.2019 - 10.2019
Customer Representative - Ligo
05.2019 - 08.2019
St Oliver post primary - Certificate of Higher Education, Leaving cert
Dublin business school - Bachelor of Science, Bachelor of honours