WooCommerce/E-commerce Platforms
Sean McDonnell
Project & Product Professional
Castlebar, Co Mayo. (Can Commute Across Ireland)
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Project Manager/Product Owner
High 5 Games
05.2021 - 09.2023
- Oversaw Agile, Waterfall, and Kanban methodologies through tools such as Jira, Confluence, Monday.com, and Shotgrid
- Coordinated with internal and external stakeholders to establish two casino brands (MGA & Curacao)
- Led the development of the corporate website and an affiliate marketing venture
- Pioneered initiatives for breaking into the US gaming markets, specifically Pennsylvania, New Jersey and West Virginia
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Managed multidisciplinary teams including front-end developers, data engineers, and UX/UI designers.
Operations Project Manager
Playtech
Sofia
09.2018 - 05.2021
- Executed a complete overhaul of the operations department's software and tools
- Directed the transformation of the CS department into a B2B solution
- Led daily cross-departmental coordination to resolve internal and external issues
- Ensured compliance with multiple market regulations for governance across several verticals and horizontals.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
Head of Customer Operations
VGW
Manila
04.2018 - 09.2018
- Oversaw global operations, ensuring disaster recovery planning and high-level decision-making tools
- Managed a workforce of 140 based in Manila, across 6 teams
- Led continuous improvement strategies across two brands, Casino & Poker.
- Assisted in development of budgets, forecasts and schedules.
- Monitored staff to drive adherence to pre-established policies and procedures.
Operations Manager & Customer Success
SMD Credit Solutions Limited
Liverpool
12.2016 - 05.2018
- Identified and rectified operational inefficiencies, turning around the financial status of the company
- Grew the team from 14 to approximately 65 and expanded into EMEA markets.
- Implemented process improvement to shape organisational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimised internal policies to maintain responsiveness to demands.
Project Manager & Team Lead
LeoVegas Casino
Sliema
01.2014 - 12.2016
- Managed project risks and coordinated resources for flawless project execution
- Liaised with third-party providers and executed negotiations
- Implemented and enhanced internal systems such as Zendesk, LiveChat, and Rhino.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
Skills
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Certification
PRINCE2 Certified
Software
PowerBI, Google Analytics
Microsoft Suite
Confluence/Jira
Slack, Zoom, Discord, Zoom
Timeline
Project Manager/Product Owner
High 5 Games
05.2021 - 09.2023
Operations Project Manager
Playtech
09.2018 - 05.2021
Head of Customer Operations
VGW
04.2018 - 09.2018
Operations Manager & Customer Success
SMD Credit Solutions Limited
12.2016 - 05.2018
Project Manager & Team Lead
LeoVegas Casino
01.2014 - 12.2016
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