Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Seán Boyle

Summary

Fluent in written and spoken French with excellent communication and interpersonal skills, and can work well both individually and collaboratively.

Software Development graduate from IADT (Dun Laoghaire Institute of Art, Design and Technology) with a passion for innovative programming and new technologies.

Overview

8
8
years of professional experience

Work history

Developer Support Engineer

DocuSign Inc.
Dublin, Dublin
03.2023 - Current
  • Investigated and documented the root causes of technical issues for permanent resolution from tickets created via JIRA.
  • Maintained internal knowledge bases for support and cross-organization documentation.
  • Guided enterprise clients in testing and optimizing API integrations using Postman, and supported implementation of DocuSign Connect (webhooks) to enable real-time event notifications
  • Acted in an Advisory capacity with French enterprise accounts (SNCF, BNP Paribas) to troubleshoot business-critical integrations and provide proactive recommendations, ensuring business continuity and maximizing product value
  • Create niche functionality for customers custom integrations that use the different DocuSign APIs using multiple languages such as Python, Java, NodeJS or C# for paid customers
  • Create queries in Kazmon Kusto that help support teams and colleagues to be able to debug issues in Customer Integration
  • Help deploy Customers integrations to environments such as AWS or Azure and different Operating systems (Windows or Linux) as needed
  • Helping Enterprise Customers setup monitoring within their systems for API usage
  • Debug code for issues relating to authentication, networking, SSL

Technical Support Engineer

Tableau Salesforce
Dublin, Dublin
07.2021 - 03.2023
  • Developed solutions for critical software issues, guiding customers through bug fixes, and adding knowledge articles to increase company-wide knowledge.
  • Worked closely with end-users to assess business requirements, support change, and deliver high-quality customer experiences.
  • Manage customer communication during reported incidents in the EMEA region.
  • Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rates.
  • Diagnose network-related issues in both on-premises and cloud instances of Tableau Server using Splunk, such monitoring enviroments and escalting insidents as they arise to the relevant teams.
  • Mentor junior members of the team in Tableau Cloud as the SME to increase collaboration across the team.
  • Worked with Premium customers to foster lasting relationships to help ensure they continue to use the product even as issues arise.
  • Debugged customer REST API scripts created mainly using NodeJS and Python

Volunteer Developer

Self
Dun Laoghaire, Dublin
03.2020 - 07.2021
  • Created projects for small organizations for free
  • Write the requirements and specs based on the clients needs.
  • Create the wireframes and work flow for the application
  • Make sure that deadlines and deliverables are met.
  • Create and implement the software architecture and data models will are used in the application.
  • Ensure implementation meets the clients satisfaction for final handover.
  • Implemented applications using technologies such as React, HTML CSS, NODE, MongoDb, Postgres, MySQL Python/Django depending on requirements

Barman/Bar Waiter

O'Dywers Bar
Stillorgan, Dublin
05.2019 - 03.2020
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Offered friendly service .
  • Worked with the team to create an amazing experience for guests.

Lead Barback/Bartender

Robertas, PressUp
Dublin
06.2017 - 06.2018
  • Managed incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Replenished product that was needed in the bar for a successful service to be had.
  • Served products to the customers.
  • Lead the stock room

Software Developer Intern

Shanahan Engineering
Dun Laoghaire, Dublin
06.2017 - 09.2017
  • Working to tight deadlines to complete personal and team tasks.
  • Assisted clients and internal staff with troubleshooting and quickly and effectively resolving software issues.
  • Tested newly created client code for bugs and issues and flagged potential system weaknesses.
  • Developed and programmed using php, MySQL and Laravel

Education

Bachelor of Science - Creative Computing

Institute Of Art, Design And Technology (IADT)
Dun Laoghaire
05.2020

DELF - Level B2 - French

Alliance Française
Dublin
03.2015

DELF - Level B1 - French

Alliance Française
Dublin
03.2015

Skills

  • Visualisation - Tableau
  • Cloud - Amazon AWS(S3 , IAM, Database Services, EC2)
  • Programming Languages - JavaScript, Python, HTML, CSS
  • Frameworks/ Libraries - Laravel, NodeJS, ReactJS, React Native, pandas, numpy
  • Databases - Mongo DB, MySQL, Postgres
  • Team Work - Work well when collaborating with colleagues and individually
  • Project Management- Clear understanding of Agile Methodologies such as Kanban and Scrum Also very clear appreciation of deadlines for project
  • Software Architecture - Clear understanding of Object Oriented Design methodologies and data structures
  • Spoken Languages - English (native), French (fluent)

References

References on request

Timeline

Developer Support Engineer

DocuSign Inc.
03.2023 - Current

Technical Support Engineer

Tableau Salesforce
07.2021 - 03.2023

Volunteer Developer

Self
03.2020 - 07.2021

Barman/Bar Waiter

O'Dywers Bar
05.2019 - 03.2020

Lead Barback/Bartender

Robertas, PressUp
06.2017 - 06.2018

Software Developer Intern

Shanahan Engineering
06.2017 - 09.2017

Bachelor of Science - Creative Computing

Institute Of Art, Design And Technology (IADT)

DELF - Level B2 - French

Alliance Française

DELF - Level B1 - French

Alliance Française

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Seán Boyle