Ethan Austria
Chicago
Summary
Experienced with diagnosing and repairing wide range of IT hardware and software issues. Utilizes technical knowledge and problem-solving skills to maintain optimal system performance. Track record of delivering exceptional customer service and adapting to evolving technological needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Field Service Technician
Computer Drive
09.2023 - Current
- Established a reputation for excellent problem-solving skills by resolving challenging technical issues promptly and effectively.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted in the planning and execution of office relocations, ensuring minimal disruption to IT services during transitions.
- Generated reports to track performance and analyze trends.
Electronic's Service Representative.
Abt Electronics LLC
09.2021 - 02.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Acted as a mentor for new Electronic Service Representatives, providing guidance on departmental processes and procedures while offering support during their initial onboarding period.
- Promoted a positive work environment, fostering team unity and high levels of employee engagement.
IT Manager
Chicago Hope Academy
09.2019 - 03.2020
- Coordinated IT operations activities to deliver smooth flow of daily school needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Customized and repaired technology based on staff requests.
- Created and terminated user's accounts from start to finish in education applications.
- Managed life cycle replacement of hardware and software.
Education
High School Diploma -
Glenbrook South High School
4000 W Lake Ave, Glenview, IL 6002606-2019
Skills
- Windows 10, 11, MacOS
- UniFi
- Microsoft 365
- Data backup and recovery
- Software and Hardware installation
- Customer service
Certification
- CompTIA A+ - Computing Technology Industry Association.
Timeline
IT Field Service Technician
Computer Drive
09.2023 - Current
Electronic's Service Representative.
Abt Electronics LLC
09.2021 - 02.2022
IT Manager
Chicago Hope Academy
09.2019 - 03.2020
- CompTIA A+ - Computing Technology Industry Association.
High School Diploma -
Glenbrook South High School
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