Shayna Birch

Argos Store Manager

Sainsbury's

Midsomer Norton, United Kingdom

05.2024 - Current

Leading a high performing team and ensuring the customer is at the heart of everything that they do.
Leading a team of colleagues to deliver at pace in a fast paced, omni-channel business.
Use of reporting, analytics and data to drive business change and improvement to consistently deliver for the customer.
Regularly meeting with colleagues to discuss performance, actions and responsibilities.
Oversight and management of store performance and celebrating, coaching and performance managing colleagues to ensure consistent results and improving delivery where required.
Responsible for the recruitment, induction and ongoing training for my team is managed and delivered appropriately and to the correct legal standard.
Responsible for the safe and legal operation of the store. Ensuring that all colleagues are competent within their roles and are adhering to all policies and procedures.
Responsible for the management of all controllable costs and cash office to minimise loss and drive a profitable store.
Ensuring colleagues are delivering the Financial Services offer in line with the FCA regulations.
Leading on change delivery - connecting what change means for the business with the welfare of my team.
Responsible for creating and role-modelling an inclusive culture within the store and working with my team to ensure that action has a positive impact.
Responsible for the management of all resources in line with resource planning tools to ensure that all outputs are being delivered.
Strong commercial awareness - responsible for ensuring profitable sales, strong marketing, and upselling of extended warranty products.
Key Stakeholder Engagement - responsible for forging and maintaining positive relationships with stakeholders from across the business as well as external stakeholders.
Responsible for working with key stakeholders across multiple brands within the Sainsbury's group to manage talent, supporting knowledge of the Argos brand and contributing to the deliver of the wider business goals as one winning team.
Management of end-to-end Employee Relations issues within my team - full case management of conduct cases from Attendance right through to Gross Misconduct cases.
Management of Fair Treatment processes within my store, ensuring that grievances are heard and dealt with according to company policy.

Summary

Overview

Work history

Argos Store Manager

Argos Trading Support Manager

Education

GCSEs -

Skills

References

Timeline

Argos Store Manager

Argos Trading Support Manager

GCSEs -

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