With reliable and proactive nature, adept at customer service and inventory management. Possesses strong communication and organisational skills. Ready to contribute to positive shopping experience and efficient store operations.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Store assistant
CircleK
Dublin, Ireland
2024.05 - Current
Assisted customers, resulting in a positive shopping experience.
Managed inventory effectively to prevent stock shortages.
Carried out price checks accurately for correct billing at the till point.
Enhanced customer service by responding promptly to queries.
Followed standard operating procedures strictly enforcing company policies and standards.
Monitored shop floor consistently to deter thefts and losses.
Sales engineer
Rexel India Pvt Ltd
Pune, India
2023.10 - 2024.01
Provided technical pre-sales and post-sales support for industrial electrical and automation products.
Used internal CRM and ERP systems to manage customer accounts, quotations, sales orders, and technical documentation.
Handled structured product and customer data, ensuring data accuracy and system integrity.
Assisted in system configuration reviews and validated technical specifications before order processing.
Collaborated with engineering and operations teams to resolve technical product queries and system issues.
Created and maintained technical reports, configuration sheets, and documentation for internal and customer use.
Participated in process improvement initiatives by identifying workflow gaps and improving data handling procedures.
Supported system testing and process validation during upgrades and internal tool changes.
Maintained detailed logs of customer issues and technical resolutions.
Associae Software Engineer
Alteatec IT Slolutions Pvt Ltd
Pune, India
2023.03 - 2023.05
designed and developed scalable backend services for multiplayer gaming platforms using Java and Spring Boot.
Built and maintained RESTful APIs to support real-time game functionality, player profiles, and in-game transactions.
Implemented business logic and game mechanics processing on the server side to ensure smooth user experience.
Optimized database performance using MySQL/PostgreSQL, improving query response times and system stability.
Developed secure authentication and authorization modules, including session handling and role-based access control.
Integrated third-party services and payment gateways for in-game purchases and reward systems.
Used Git/GitHub for version control and followed Agile/Scrum development practices.
Collaborated with frontend developers, game designers, and QA teams to deliver high-quality, bug-free releases.
Monitored application logs, fixed production issues, and improved system reliability and performance.
Technical Sales Engineer
Kuksons Electronics Pvt Ltd
Pune, India
2019.03 - 2022.11
Drove significant revenue growth by managing purchase orders and special price agreements, resulting in a 22% increase in sales.
Spearheaded market expansion by identifying and targeting potential customers for Siemens LV Switchgears within the OEM, panel builder, retailer, and contractor segments.
Successfully closed high-value orders after negotiating and finalizing terms and conditions.
Consistently achieved sales targets set by the supplier, Siemens India Ltd.
Strengthened supplier relationships to facilitate quality assurance and timely material delivery.
Generated accurate Bills of Materials (BOM) for project orders and secured special price offers directly from Siemens India Ltd.
Provided comprehensive techno-commercial offers in response to customer inquiries.
Conducted site visits for high-order value or rate contract clients to ensure successful project execution.
Mentored and coached junior staff within the sales department, enhancing team performance.
Ensured project documentation met client requirements by verifying troubleshooting documentation.
Technical Support Engineer
Techmax Publication
Pune, India
2018.05 - 2019.02
Ensured technical accuracy and quality control by performing detailed technical corrections in engineering textbooks.
Conducted root cause analysis of technical issues and implemented effective preventive measures to minimize future occurrences.
Education
Batchlore of Engineering -
JSPM's NARHE TECHNICAL CAMPUS
Pune, India
Skills
Java & Frameworks: Advanced knowledge in Core Java, Java 8, JSP, Servlets, Hibernate, Spring, Spring Boot, and JDBC
Web & API Development: Designed dynamic JSP web pages, developed RESTful web services, and tested APIs using Postman
Tools & Technologies: Experienced with Apache Tomcat, Maven, GitHub, Jira, HTML, CSS, and JavaScript
Software Development: Strong understanding of SDLC, Agile/Scrum methodology, TDD, and design patterns (Singleton, Factory)
Database & Backend: Proficient in MySQL, Hibernate mapping, and backend development using Spring Boot
Documentation & Project Management: Prepared manuals, developer guides, release notes, and managed projects using Jira
Collaboration & Code Quality: Conducted code reviews, analyzed change requests, and implemented enhancements to ensure robust solutions
Certification
Java Backend Development – Professional Training
Velocity corporate training centre, Pune, India | Year: 2023
Immigration Status
Stamp 1G – Eligible to work in Ireland, no visa sponsorship required.