Saurabh Sharma
Balbriggan,Co. Dublin
Summary
Self-motivate Masters Graduate in Business Analytics with strong business and financial acumen. Highly dedicated, detail oriented, result driven individual having more than 3 years of experience in fast paced customer facing environment. Recognized as a creative thinker with strong analytical skill adept at conceptualizing solutions that align with business requirements. Equipped with strong work ethics, excellent communication, interpersonal and leadership skill. Always looking for new challenges
Overview
6
6
years of professional experience
Work History
Home Energy Customer Service Executive
SSE Renewables
01.2023 - 05.2023
- Answer inbound customer queries and be the first point of contact for SSE Airtricity
- Take ownership and strive to resolve situations effectively on the call
- Ensure all customer queries are dealt with efficiently and in a timely manner
- Perform administrative duties based on the conversations you will be having with our customers
- Following company guidelines, policies, and procedures while interacting with customers and handling their inquiries
- This ensures consistency and maintains the company's standards.
Customer Service Executive
Amazon Development Centre India
09.2018 - 08.2021
- Acting as point of resolution for customers who have complaints
- Using good judgement and initiative, developing resolutions to complaints by calls, chats and emails, adhering to Amazon complaint handling policy
- Following correct escalation procedures to line Management and /or Customer
- Relations
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Direct requests and unresolved issues to the designated resource
- Record details of inquiries, comments and complaints and actions taken
- Communicate and co-ordinate with internal departments.
Customer Service Executive
Conneqt Business Solutions Limited
, India
03.2017 - 08.2018
- Address root causes and seek continuous improvements-constantly look for ways to improve work processes
- Assisting tourist with each and every concern related to hotels, place to visit or any visa and passport issues
- Provide assistance on long- and short-term projects of Ministry of Tourism
- Work closely with Customer Service Manager to enhance the skills.
Education
Master of Science - Business Analytics
Dublin Business School
08.2023
BBA -
GC Jain Commerce College
07.2013
Skills
- Excellent organisation & time management skills gained throughout college
- Particularly in final year
- Strong project management skills acquired during both individual and group projects
- Basic knowledge of Python, HTML, SQL, MySQL, PowerBI, Tableau and R
- Creative thinker
- Team management
- Strong communication skills
- Teamwork
Timeline
Home Energy Customer Service Executive
SSE Renewables
01.2023 - 05.2023
Customer Service Executive
Amazon Development Centre India
09.2018 - 08.2021
Customer Service Executive
Conneqt Business Solutions Limited
03.2017 - 08.2018
Master of Science - Business Analytics
Dublin Business School
BBA -
GC Jain Commerce College
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