Sasha Curtis

- Manage 16 cleaning contracts in numerous areas

- Maintaining great communication with clients, making sure their service they are paying for, are met to the highest standard.

- Handling customer complaints and making sure all complaints are treated with urgency and corrected.

- Day to day contract management

- Carrying out audits across all contracts on a monthly basis

- Ensuring all staff are fully trained and equipped with all the necessities to complete their work at the highest standard and boost client satisfaction.

- Manage the recruitment process and disciplinaries for staff already employed

- Managing cover for sickness and annual leave

- Overseeing the start up of brand new contracts

- Maintaining a good working relationship with employees

- Face to face interactions with both clients and staff

- Motivate and lead staff to achieve high standard performance

- Responsible for ordering and delivering stock to all contracts

- Collection of staff time sheets and imputing wages on to the system

- Experience with contracts in NHS, schools, banks, offices, social housing, council premises, public toilets, crematoriums, waste depots and extra care housing.

- Supporting adults with learning disabilities, challenging behaviour and Acquired brain injuries as well as supporting the elderly.

- Supported service users in their day to day living, ensuring i promoted their independence and self reliance

- Medication administration

- Supervising a team of support workers

- Maintaining a safe , secure environment for service users

- Supervised service users on daily outings, appointments and holidays

- Developed and implemented care plans according to individual needs.

During my time at Everycare, i also worked in the office, which included answering calls from employees, service users, family and new clients looking for help. I was in the care industry for 22 years until moving to Sheffield and changing my career.