Sarah Reidy
Wexford
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Night Stocker
Supervalu
Gorey
07.2022 - 08.2023
- Received and unpacked deliveries of store merchandise.
- Restocked shelves with merchandise from back room storage area.
- Checked in orders for accuracy, quantity and quality.
- Maintained cleanliness of work areas throughout shift.
- Organized stockroom shelves according to product type.
- Verified that all incoming shipments were free from damage or defects.
- Stored merchandise in designated areas within the store or warehouse facility.
- Rotated stock regularly to ensure freshness of items on display.
- Identified damaged goods and reported them to supervisor for return.
- Updated pricing and sales signs to promote merchandise.
Call Center Customer Service Representative
Eishtec
Wexford
09.2020 - 06.2022
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Resolved customer issues in a timely manner.
- Adhered to all company policies and procedures related to customer service.
- Identified potential opportunities for upselling products or services to customers.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Communicated courteously with customers by telephone, email, or chat systems.
- Demonstrated excellent listening skills while interacting with customers.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Collected deposits or payments and arranged for billing.
Sales Associate
Centra Ireland
Wexford
09.2013 - 08.2019
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
Education
Certificate - Legal Studies
Enniscorthy Vocational College
Wexford08.2010
Higher Diploma - Criminology & Forensics
CMI
Dublin02.2010
High School Diploma -
Presentation Secondary School
Wexford08.2009
Skills
- Storage Organization
- Professional Phone Voice
- Documentation and Reporting
- Product Identification
- Equipment Operation
- Customer Relationship Management
- Customer Service
- Customer Satisfaction
- Customer Support
- Complaint Resolution
- Cleanliness and Sanitation
- Company Policy Adherence
Affiliations
- Mountain Hiking
- Travelling
- Road trips
Languages
English
First Language
Polish
Intermediate (B1)
B1
Accomplishments
- I ran the Dublin marathon in 2015 and I am training myself to run it again one day
References
References available upon request.
Timeline
Night Stocker
Supervalu
07.2022 - 08.2023
Call Center Customer Service Representative
Eishtec
09.2020 - 06.2022
Sales Associate
Centra Ireland
09.2013 - 08.2019
Certificate - Legal Studies
Enniscorthy Vocational College
Higher Diploma - Criminology & Forensics
CMI
High School Diploma -
Presentation Secondary School
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