Sarah O'Malley
Pre-Accredited Integrative Counsellor And Psychotherapist
Kildare
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
Work History
Trainee Counsellor and Psychotherapist
Turn2Me
11.2023 - Current
Trainee Counsellor and Psychotherapist
Village Counselling Service
04.2022 - Current
Operations Supervisor
Kildare Medical Centre
07.2022 - Current
- Motivate and train employees to maximize team productivity.
- Enforce regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encourage and promote ideas aligned to business needs and benefits.
- Assist patients with questions and problems to build patient loyalty and cultivate lasting relationships.
- Track company equipment, tools and technology to manage inventory.
- Manage appointments and patient query's.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Improve office operations by automating client correspondence, record tracking and data communications.
- Keep informed on advancements in field to contribute to medical research programs.
- Assist in training new staff on medical record processing and filing procedures.
Assistant Manager (Maternity Cover)
Kildare Medical Centre
01.2022 - 06.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Led a diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
Medical Administrator/Medical Secretary
Kildare Medical Centre
10.2018 - 01.2022
- Completed patient referrals to other medical specialists.
- Sorted and distributed incoming and outgoing medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Transcribed and entered patient medical information into electronic medical records systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Assisted in preparation of medical reports for external parties.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated patient prescriptions, refills and prescription pre-authorizations.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
Pharmacy Technician
Adrian Dunne Pharmacy
11.2017 - 09.2018
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Managed opening and closing duties for pharmacy.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Pharmacy Technician
Whelan's Pharmacy
09.2016 - 10.2017
Pharmacy Technician (Maternity Cover)
Doyle's Pharmacy
03.2016 - 09.2016
Healthcare Advisor/Pharmacy Technician Trainee
Kildare Pharmacy
02.2012 - 03.2016
- Providing excellent customer service based on product knowledge and customer requirements.
- Maintaining stock levels and merchandising for the shop.
- Ensuring the tidiness of the shop is to a high standard.
- Building and sustaining positive relationships with our customers.
- Excellent organizational skills and attention to detail.
- Exceptional interpersonal and communication skills.
- Trained as a Pharmacy Technician under the guidance of the Pharmacist.
Sales Associate
Reebok
02.2012 - 03.2016
Stylist
Karen Millen
09.2011 - 02.2012
Education
Bachelor of Science - Integrative Counselling And Psychotherapy
Irish Institute of Counselling And Psychotherapy
Tallaght, Dublin D24 09.2019 - 08.2024
Pharmacy Technician
Irish Pharmacy Union
Rathfarnham, Dublin 01.2014 - 01.2016
Skills
Analytical and Critical Thinking
Certification
'Introduction to Children First' Elearning Programme Certification (Tusla - Child and Family Agency)
Timeline
Trainee Counsellor and Psychotherapist
Turn2Me
11.2023 - Current
'Introduction to Children First' Elearning Programme Certification (Tusla - Child and Family Agency)
08-2023
Bereavement Workshop for Frontline Workers (Irish Hospice Foundation)
03-2023
Structured Chronic Disease Management and Prevention Programme Seminar (GP Practice Ally)
03-2023
'CBT with Depression' Certification (IICP College)
09-2022
Operations Supervisor
Kildare Medical Centre
07.2022 - Current
Trainee Counsellor and Psychotherapist
Village Counselling Service
04.2022 - Current
Assistant Manager (Maternity Cover)
Kildare Medical Centre
01.2022 - 06.2022
'Working Professionally Online' Certification (IACP)
01-2022
'EsuicideTALK' Certification (Livingworks)
01-2022
'Developing Skills in Pluralistic Practice' Certification (IICP College)
02-2021
'Understanding Pornography and Sex Work' Certification (IICP)
06-2020
Bachelor of Science - Integrative Counselling And Psychotherapy
Irish Institute of Counselling And Psychotherapy
09.2019 - 08.2024
Medical Administrator/Medical Secretary
Kildare Medical Centre
10.2018 - 01.2022
Pharmacy Technician
Adrian Dunne Pharmacy
11.2017 - 09.2018
Pharmacy Technician
Whelan's Pharmacy
09.2016 - 10.2017
Pharmacy Technician (Maternity Cover)
Doyle's Pharmacy
03.2016 - 09.2016
Pharmacy Technician
Irish Pharmacy Union
01.2014 - 01.2016
Healthcare Advisor/Pharmacy Technician Trainee
Kildare Pharmacy
02.2012 - 03.2016
Sales Associate
Reebok
02.2012 - 03.2016
Stylist
Karen Millen
09.2011 - 02.2012
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