Sarah Murphy
Kilkenny,Ireland
Summary
Dedicated professional with a passion for travel and a strong background in customer service. Demonstrates excellent communication, active listening skills, and proficiency in multitasking. Adept at customer retention and fostering interpersonal relations with a keen attention to detail.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work history
Cruise Consultant
Marble City Travel / Cruise Paradise
Kilkenny, County Kilkenny
2014.06 - 2024.11
- Sales/After sales service
- Strived to reach set sales and revenue targets.
- Administration/Ticketing
- Group Escort
- Enhanced customer satisfaction by providing tailored travel recommendations.
- Built strong relationships with clients, fostering repeat business.
- Maintained up-to-date knowledge of cruise industry trends to provide best advice.
Bootcamp trainer
Fitness Camp Ireland
, Co. Laois
2011.10 - 2013.01
- Ran Bootcamp classes in multiple venues
Fitness Instructor/Leisure Centre Attendant
Horse and Jockey Leisure Centre
, County Tipperary
2008.01 - 2011.12
- Teaching classes (Beginner Step, Circuits, Aqua Fit, Core Stability and AB Blast, Body Tone, Spin Cycle, Kettlebell and Kettlebell Circuit, Fitness Pilates)
- Reception duties
- Fitness Assessments and program design
- Reception duties for Leisure and Spa
- Elemis product retail
- Membership sales
- Customer Service
Personal Trainer/ Fitness instructor/Leisure Attendant
Ormonde Leisure Centre
Kilkenny City
2006.01 - 2008.12
- Teaching Classes such as Spin, Aqua, Abs, Aerobics, Fitbox
- Fitness Instruction and program design
- Membership sales
- Merchandising
- Sales / customer service on reception
- Cashing up
- I also did some Personal Training outside of work hours here
Beauty therapist
Steiner/Princess cruise lines
2006.01 - 2006.06
- Duties included beauty treatments
- Reception duties
- Customer service
- Retail product sales to set target
- Reason for leaving: Contract completed
Education
Leaving Certificate -
Colaiste Mhuire
Johnstown, Co. Kilkenny 1996.09 - 2002.06
Diplomas - ITEC, CIBTAC and CIDESCO Qualifications
Kilkenny Beauty Collage
2004.10 - 2005.07
National Certificate - Exercise and Health studies
N.T.C
2006.06 - 2006.12
Certificate - Travel Professionals Essential Skills
Irish Travel Agents Association
2013.04 - 2013.06
Certificate - Counselling and Psychotherapy
PCI College
2020.10 - 2021.04
Skills
- Passionate about travel
- Active listening skills
- Customer retention
- Multitasking proficiency
- Customer Service
- Interpersonal relations
- Excellent communication
- Attention to Detail
Affiliations
- I am passionate about travel & love to visit new places. That's why i love to cruise!
- Exercise & Meditation
References
References available upon request.
Timeline
Certificate - Counselling and Psychotherapy
PCI College
2020.10 - 2021.04
Cruise Consultant
Marble City Travel / Cruise Paradise
2014.06 - 2024.11
Certificate - Travel Professionals Essential Skills
Irish Travel Agents Association
2013.04 - 2013.06
Bootcamp trainer
Fitness Camp Ireland
2011.10 - 2013.01
Fitness Instructor/Leisure Centre Attendant
Horse and Jockey Leisure Centre
2008.01 - 2011.12
National Certificate - Exercise and Health studies
N.T.C
2006.06 - 2006.12
Personal Trainer/ Fitness instructor/Leisure Attendant
Ormonde Leisure Centre
2006.01 - 2008.12
Beauty therapist
Steiner/Princess cruise lines
2006.01 - 2006.06
Diplomas - ITEC, CIBTAC and CIDESCO Qualifications
Kilkenny Beauty Collage
2004.10 - 2005.07
Leaving Certificate -
Colaiste Mhuire
1996.09 - 2002.06