Sarah Murphy
Kilkenny,Ireland
Summary
Dedicated professional with a passion for travel and a strong background in customer service. Demonstrates excellent communication, active listening skills, and proficiency in multitasking. Adept at customer retention and fostering interpersonal relations with a keen attention to detail.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work History
Cruise Consultant
Marble City Travel / Cruise Paradise
Kilkenny, County Kilkenny
06.2014 - 11.2024
- Sales/After sales service
- Strived to reach set sales and revenue targets.
- Administration/Ticketing
- Group Escort
- Enhanced customer satisfaction by providing tailored travel recommendations.
- Built strong relationships with clients, fostering repeat business.
- Maintained up-to-date knowledge of cruise industry trends to provide best advice.
Bootcamp trainer
Fitness Camp Ireland
, Co. Laois
10.2011 - 01.2013
- Ran Bootcamp classes in multiple venues
Fitness Instructor/Leisure Centre Attendant
Horse and Jockey Leisure Centre
, County Tipperary
01.2008 - 12.2011
- Teaching classes (Beginner Step, Circuits, Aqua Fit, Core Stability and AB Blast, Body Tone, Spin Cycle, Kettlebell and Kettlebell Circuit, Fitness Pilates)
- Reception duties
- Fitness Assessments and program design
- Reception duties for Leisure and Spa
- Elemis product retail
- Membership sales
- Customer Service
Personal Trainer/ Fitness instructor/Leisure Attendant
Ormonde Leisure Centre
Kilkenny City
01.2006 - 12.2008
- Teaching Classes such as Spin, Aqua, Abs, Aerobics, Fitbox
- Fitness Instruction and program design
- Membership sales
- Merchandising
- Sales / customer service on reception
- Cashing up
- I also did some Personal Training outside of work hours here
Beauty therapist
Steiner/Princess cruise lines
01.2006 - 06.2006
- Duties included beauty treatments
- Reception duties
- Customer service
- Retail product sales to set target
- Reason for leaving: Contract completed
Education
Leaving Certificate -
Colaiste Mhuire
Johnstown, Co. Kilkenny 09.1996 - 06.2002
Diplomas - ITEC, CIBTAC and CIDESCO Qualifications
Kilkenny Beauty Collage
10.2004 - 07.2005
National Certificate - Exercise and Health studies
N.T.C
06.2006 - 12.2006
Certificate - Travel Professionals Essential Skills
Irish Travel Agents Association
04.2013 - 06.2013
Certificate - Counselling and Psychotherapy
PCI College
10.2020 - 04.2021
Skills
- Passionate about travel
- Active listening skills
- Customer retention
- Multitasking proficiency
- Customer Service
- Interpersonal relations
- Excellent communication
- Attention to Detail
Affiliations
- I am passionate about travel & love to visit new places. That's why i love to cruise!
- Exercise & Meditation
References
References available upon request.
Timeline
Certificate - Counselling and Psychotherapy
PCI College
10.2020 - 04.2021
Cruise Consultant
Marble City Travel / Cruise Paradise
06.2014 - 11.2024
Certificate - Travel Professionals Essential Skills
Irish Travel Agents Association
04.2013 - 06.2013
Bootcamp trainer
Fitness Camp Ireland
10.2011 - 01.2013
Fitness Instructor/Leisure Centre Attendant
Horse and Jockey Leisure Centre
01.2008 - 12.2011
National Certificate - Exercise and Health studies
N.T.C
06.2006 - 12.2006
Personal Trainer/ Fitness instructor/Leisure Attendant
Ormonde Leisure Centre
01.2006 - 12.2008
Beauty therapist
Steiner/Princess cruise lines
01.2006 - 06.2006
Diplomas - ITEC, CIBTAC and CIDESCO Qualifications
Kilkenny Beauty Collage
10.2004 - 07.2005
Leaving Certificate -
Colaiste Mhuire
09.1996 - 06.2002
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