Sarah McDermott
Barcelona
Summary
Customer-focused professional with extensive experience in fast-paced administrative and hospitality environments. Proven skills in communication, organisation, and problem-solving. Recently relocated from Dublin, Ireland to Barcelona, bringing a diverse cultural perspective to service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerical Officer
Office of the Director of Public Prosecutions
Dublin
2025.04 - 2026.04
- Managed sensitive documentation using internal systems while maintaining strict confidentiality.
- Organised and maintained digital filing systems for efficient retrieval of essential records, supporting operational efficiency.
- Responded to queries and correspondence efficiently, serving as a key point of contact between teams.
- Coordinated cross-team meetings by managing schedules, logistics, and follow-ups to ensure effective collaboration in a fast-paced environment.
- Assisted legal professionals with administrative tasks, prioritising workloads and ensuring deadlines were met to facilitate smooth operations.
- Assisted four criminal solicitors in the Policy Unit, supporting the development of criminal legislation through coordination of work and effective communication with internal teams and external stakeholders.
- Hosted high-level, cross-organisational meetings, including with Irish Department of Justice, producing clear notes to support decision-making on Irish criminal legislation.
Floor Manager
Memas Cocktail Bar
Dublin
2021.07 - 2025.03
- Floor supervisor to 6 floor staff at a prominent Dublin cocktail bar. Directly oversaw and mentored team members, adeptly delegating tasks, facilitating onboard training for new staff, and ensuring seamless operational flow on the floor.
- Conducted daily briefs with management staff to optimise daily operations.
- Actively led and participated in promotional events and marketing activities to drive patronage and overall revenue.
- Resolved customer issues and complaints, ensuring positive outcomes and upholding high service standards.
- Coordinated host duties by managing daily bookings and handling in-person and online inquiries, enhancing guest experience.
Floor Sales Assistant
The Silver Penney
Dublin
2019.06 - 2021.07
- Maintained clean and organised environment, delivering excellent customer service and fostering positive interactions to enhance customer experience.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
Education
Bachelor of Law -
Dublin City University
Dublin, Ireland2024-01
Leaving Certificate -
Dominican College Wicklow
Dublin, Ireland2018-01
Skills
- Microsoft Office (Excel, Word, Powerpoint, Outlook)
- Data entry
- Records administration
- Policy writing
- Customer management
- Customer Service & Hospitality
- Stakeholder communication
- Communication & Leadership Skills
- Critical thinking
- Social media marketing
Certification
- University of Limerick 2026, Human Rights and Policing Certificate
- EHAI 2023, Food Safety and Hygiene Certificate (Level 1)
Exams
FE-1 Examinations (Law Society of Ireland), 1/8 passed, further sittings in progress
Languages
English
First Language
Spanish
Beginner
A1
French
Beginner
A1
References
Available upon request
Timeline
Clerical Officer
Office of the Director of Public Prosecutions
2025.04 - 2026.04
Floor Manager
Memas Cocktail Bar
2021.07 - 2025.03
Floor Sales Assistant
The Silver Penney
2019.06 - 2021.07
Bachelor of Law -
Dublin City University
Leaving Certificate -
Dominican College Wicklow