Sarah Martin
Kildare,Ireland
Summary
Offering strong interpersonal and communication skills, combined with compassionate nature and willingness to learn. Knowledgeable about providing support and care, with experience in managing daily tasks and building strong relationships. Ready to use and develop empathy, active listening, and adaptability in a Special Needs Assistant role.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Carer
Private Care
Monasterevin, Ireland
2025.03 - Current
- Assisted with mobility to ensure safety and prevent accidents.
- Assisted clients in all aspects of personal care, including hygiene, toileting, bathing and dressing, consistently recognising their rights to dignity, privacy and choice.
- Carried out day-to-day duties accurately and efficiently.
- Improved patient nutrition through careful meal preparation in line with dietary requirements.
- Coordinated appointments to ensure optimal healthcare provision for all clients.
- Maintained a clean and safe home environment for clients to promote their wellbeing.
Call centre agent
Fastway
Portarlington, Co.Loais, Ireland
2023.04 - 2025.02
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
- Responded promptly to phone and email inquiries.
Barista supervisor
Insomnia
Monasterevin, Ireland
2022.05 - 2023.03
- Maintained cleanliness, resulting in a hygienic and presentable workspace at all times.
- Trained new recruits on coffee brewing techniques to maintain service quality standards.
- Handled customer complaints promptly, resulting in improved client relations over time.
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Communicated effectively with staff members for optimal teamwork and coordination.
Sales assistant
Polo Ralph Lauren
Kildare, Ireland
2019.09 - 2021.08
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Utilised excellent communication skills to provide detailed product information.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
Leaving Certificate -
St.Pauls Secondary School
Monasterevin, Co.Kildare 2014.09 - 2020.06
QQI Level 5 - Beauty Therapy
Portlaoise Institute
Portlaoise, Co.Laois 2021.09 - 2022.05
QQI Level 6 - Special Needs Assistant
Forus Training
2026.04 - 2026.06
Skills
- Medication Administration
- Risk awareness and safety management
- Confidentiality and discretion
- Compassion and empathy
- Disability support
- Health and well-being monitoring
References
References available upon request.
Timeline
QQI Level 6 - Special Needs Assistant
Forus Training
2026.04 - 2026.06
Carer
Private Care
2025.03 - Current
Call centre agent
Fastway
2023.04 - 2025.02
Barista supervisor
Insomnia
2022.05 - 2023.03
QQI Level 5 - Beauty Therapy
Portlaoise Institute
2021.09 - 2022.05
Sales assistant
Polo Ralph Lauren
2019.09 - 2021.08
Leaving Certificate -
St.Pauls Secondary School
2014.09 - 2020.06