Sarah Lynch
Dundalk
Summary
Experienced learning and development professional with over 10+ years’ experience in the Banking & Fintech Sector, with a proven track record in leading learning teams, instructional design, and program management to execute learning talent development strategy. Supporting managers and teams of 800+ employees globally with their learning & development needs. Strong global operations business acumen and stakeholder management with qualifications in Bachelor of Commerce specialising in Human Resources and a Master of Arts in Adult Learning and Teaching. Currently studying a Diploma in Digital Learning Design and a Diploma in Coaching and Mentoring.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LEARNING & SUCCESS ENABLEMENT SENIOR TEAM LEADER
PayPal
01.2020 - 08.2023
- Led and managed a high performing team of learning and quality specialists executing the learning talent development strategy and ensuring quality compliance standards were met across the Global Seller Risk organisation.
- Created a new global learning and quality team - selecting, interviewing, hiring, and onboarding each team member.
- Engaged and developed direct reports, coaching to daily performance, quality, and behavior.
- Analysed trends and teammate feedback to identify skill and capability gaps to design and implement appropriate learning solutions.
- Developed, designed and delivered new programs for managers and teams to enable learning across global seller risk to meet business needs and goals.
- Lead the facilitation (virtually and in-person) of team building exercises and training sessions as required.
- Partnered with business units, functional SME’s, people managers, and enterprise training teams to drive global and cross functional thinking, sharing best practices to ensure learning consistency.
- Developed and executed an effective quality program to ensure that quality compliance standards were met.
LEARNING PROGRAM MANAGEMENT
PayPal
01.2018 - 01.2020
- Led the design and development of new learning programs for mangers and teams from ideation to execution to close skill and capability gaps, ensuring all learning programs were aligned to core competencies and business needs.
- Conducted learning needs analysis, collaborating with cross functional global training partners, risk policy business leaders and training vendors to assist in the closure of gaps.
- Coordinated and managed project members to reach desired outcomes as project leader.
- Developed communication strategies and learning roadmap to inform stakeholders of rollout and impact of learning programs.
- Coached and mentored new learning specialists both on site and remotely, sharing best practices supporting their development.
- Designed & Implemented Leadership Development Paths.
- Delivered train the trainer on new learning programs ensuring rollout globally was consistent and to a high standard.
- Evaluated the effectiveness of learning solutions to report overall impact to senior leadership at global monthly business reviews.
SENIOR LEARNING EXPERIENCE SPECIALIST
PayPal
01.2014 - 01.2018
- Facilitated new hire, upskill and leadership training for Customer Service and Seller Risk Global teams
- Contingency Team Leader, responsible for leading and driving the training team.
- Drove overall quality improvements within training by sharing knowledge and industry best practices in adult learning trends, technologies, and methodologies.
- Designed and delivered learning solutions in various mediums (ILT, VILT, eLearning, Workramp VLE, Screencast, Video).
- Partnered with Talent Acquisition and Mentoring teams to support new hire onboarding.
LEARNING EXPERIENCE SPECIALIST
PayPal
01.2012 - 01.2014
- Designed and delivered new hire and upskill training to Risk (Fraud) teammates based on learning needs analysis and training roadmap.
TRAINING AND BUSINESS SUPPORT
Ulster Bank Ireland, Payment & International Banking Services
01.2010 - 01.2012
- Training design and delivery for Ulster Bank Academy
- Facilitation of Leadership and Employee development programs.
- Senior management business support
- Department communications and engagement events.
Education
MA in Adult Learning and Teaching -
Dundalk Institute of Technology
01.2020
Bachelor of Commerce in HR -
National University of Ireland, Galway
01.2005
Diploma in Digital Learning Design -
Digital Learning Institute
Diploma in Coaching and Mentoring ICF/EMCC -
Kingstown College
Skills
- Talent Management
- Program Management
- Stakeholder Management
- Training
- Facilitation
- Organizational Effectiveness
- Leadership Development
- Development Strategy
- Communication
- Coaching/Mentoring
Certification
- QQI Level 6 Coaching Models of Practice James Martin Academy
- Six Sigma Yellow Belt (Cert. Royal Bank of Scotland)
- Train the Trainer (Cert, Royal Bank of Scotland)
References
References available upon request.
Timeline
LEARNING & SUCCESS ENABLEMENT SENIOR TEAM LEADER
PayPal
01.2020 - 08.2023
LEARNING PROGRAM MANAGEMENT
PayPal
01.2018 - 01.2020
SENIOR LEARNING EXPERIENCE SPECIALIST
PayPal
01.2014 - 01.2018
LEARNING EXPERIENCE SPECIALIST
PayPal
01.2012 - 01.2014
TRAINING AND BUSINESS SUPPORT
Ulster Bank Ireland, Payment & International Banking Services
01.2010 - 01.2012
MA in Adult Learning and Teaching -
Dundalk Institute of Technology
Bachelor of Commerce in HR -
National University of Ireland, Galway
Diploma in Digital Learning Design -
Digital Learning Institute
Diploma in Coaching and Mentoring ICF/EMCC -
Kingstown College
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