Sarah Kavanagh
Castleknock,Dublin
Summary
I’ve spent the last few years working in hospitality, where I built strong customer service skills and learned how to handle busy, fast-paced environments. Now I’m excited to bring that experience into retail, especially in the beauty industry, which I’ve always been passionate about. I’m friendly, approachable, and love helping people feel confident and taken care of. Whether it’s recommending products or keeping things running smoothly, I’m always ready to jump in.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
F&B Reservations Admin
The Merrion Hotel
Dublin, Leinster
09.2024 - Current
- Provided excellent customer service and knowledge of the hotel's different departments to guests, ensuring a positive experience.
- Identified opportunities for upselling and cross-selling.
- Created dining reservations and seating arrangements, demonstrating strong organisational skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Effectively communicated with guests and staff, resolving inquiries and addressing concerns.
- Provided creative problem-solving to overcome challenges.
Chef
Urbanity Dublin
Smithfield, Dublin
10.2021 - 09.2024
- Directed kitchen workflow to meet high-volume needs in busy restaurant environment.
- Coordinated recruitment and training of kitchen staff to develop high-performing team.
- Negotiated with vendors to source ingredients and supplies at cost-effective terms.
- Assisted in creating content for the company Instagram page.
F&B Reservations Agent
The Westbury Dublin
Dublin City, Dublin
06.2019 - 10.2021
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Operated tills to process daily cash and card payments, maintaining till in balance at all times.
- Created memorable customer experiences through attentive, responsive service.
- Answered phone calls and scheduled reservations for guests.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Head Hostess
The Iveagh Garden Hotel
Dublin City, Dublin
05.2018 - 06.2019
- Warmly greeted high volume of 100+ guests per night.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Maintained clean and orderly reception area to uphold brand standards.
- Increased average transaction value by upselling.
- Closed and reconciled cash and electronic takings on daily basis with 100% accuracy.
Education
Fashion buying
CMI Ireland
Dublin 01.2024 - 06.2024
Bachelor of Arts - Culinary Entrepreneurship
Technological University Dublin
09.2015 - 05.2019
Skills
- Customer focus
- Sales acumen
- Cash handling
- Brand Promotion
- Confident communicator
- Upselling expertise
References
References available upon request.
Timeline
F&B Reservations Admin
The Merrion Hotel
09.2024 - Current
Fashion buying
CMI Ireland
01.2024 - 06.2024
Chef
Urbanity Dublin
10.2021 - 09.2024
F&B Reservations Agent
The Westbury Dublin
06.2019 - 10.2021
Head Hostess
The Iveagh Garden Hotel
05.2018 - 06.2019
Bachelor of Arts - Culinary Entrepreneurship
Technological University Dublin
09.2015 - 05.2019
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