Sarah Hogan
Cork,County Cork
Summary
Enthusiastic head waitress with 10+ years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares experience knowledge to achieve results. Motivated head waitress with 10+ years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Customer-oriented head waitress with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Enthusiastic head waitress with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Hard-working waitress with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Reliable waitress with food industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Head waiter
Golden Panda Ltd
Cork, County Cork
07.2020 - 02.2024
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Advised on food and drink choices based on customer preferences.
- Followed checklists for shift start and end to help with smooth transitions.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Prepared tables for guests and reset tables between customers.
- Upsold sides and beverages to increase restaurant revenue.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Kept tables clear of used crockery, glassware and cutlery.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Followed food hygiene and safety procedures in line with requirements.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Managed cash tips and reconciled tickets against till at end of shift.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Increased order value by upselling sides, drinks and desserts.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Encouraged repeat business by presenting clean and welcoming dining environment.
- Delivered quality service by providing warm and welcoming environment.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
- Accurately took orders, making menu recommendations as appropriate.
- Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
- Processed payments and reduced customer wait times.
- Verified completed orders and served guests at tables.
- Greeted customers, presented menus and shared information about available special items.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Enforced consistent compliance with HACCP and Covid-19 protocols to reduce health risks.
- Monitored inventory levels and reported low-stock items to support availability.
- Organised seating for groups and guests with special needs.
- Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Polished glasses and cutlery to pristine standards.
- Carried out day-to-day duties accurately and efficiently.
- Handled high volume calls to address customer inquiries and concerns.
- Applied positive customer service approach to increase satisfaction levels.
- Increased revenue by upselling and recommending products.
Education
Leaving Cert -
North Presentation
Cork 09.1997 - 06.2002
Skills
- Leadership
- Public relations
- Customer-focused
- Management
- Problem-solving
- Communication skills
- Time management
- Team building
Affiliations
- Reading , Sports, Cooking
Accomplishments
Nil
Certification
Haccp Cert
Timeline
Head waiter
Golden Panda Ltd
07.2020 - 02.2024
Leaving Cert -
North Presentation
09.1997 - 06.2002
Additional Information
Reference:
Alan Cheung 0862248768
Vicky Lee 0868122752
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