Summary
Overview
Work history
Education
Skills
Additional Information
Personal Information
References
Timeline
Generic

Sarah Fleming

Dundalk,Co. Louth

Summary

Dedicated professional with expertise in complaint management and customer engagement, demonstrating strong communication skills and sensitivity in issue resolution. Proficient in GDPR awareness, confidentiality, and data management, with advanced computer efficiency including Excel, Word, and Sage. Known for remaining calm under pressure and adapting to roles effectively during peak times. Skilled in prioritisation and the use of scheduling software to enhance operational efficiency. Committed to leveraging these competencies towards achieving excellence in customer service and operational management.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work history

Senior Scheduler/Administrator

Bluebird Care
Dundalk, Ireland
07.2022 - 06.2025
  • Prioritised tasks according to urgency and importance; resulted in efficient use of time.
  • Synchronised multiple calendars to avoid overlaps or double bookings.
  • Planned holiday rotas to maintain optimal staffing levels without compromising on employee well-being.
  • Increased project efficiency for smoother workflow through meticulous planning and scheduling.
  • Fostered a culture of punctuality within the team by setting clear expectations around timekeeping and deadlines.
  • Participated in regular training sessions, staying updated on new payroll regulations and technologies.
  • Prepared wage packets for manual workers, aiding in prompt payment distribution.

Compliance Quality Exception Administrator

Sale Sense
06.2022 - 07.2023
  • Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.

Sales Assistant

Argos Dundalk
11.2020 - 05.2022
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Offered personalised shopping advice to enhance customer experiences.
  • Assisted customers with product selection for optimal satisfaction.
  • Conducted daily inventory checks to manage stock levels accurately.

Sales Assistant

Dunnes Stores
11.2018 - 12.2018
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Trained new staff members, fostering a supportive working environment.

Sales Assistant

Penny's Dundalk
10.2017 - 01.2018


  • Monitored trends in consumer behaviour with keen attention to detail.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Arts - English & History

Maynooth University
Maynooth
09.2019 - 05.2022

QQI Level 5 Major Award in Pre-University Arts - Pre-University Arts

O'Fiaich College
Dundalk, Louth
09.2018 - 05.2019

Leaving Certificate -

St. Mary's College Dundalk
Dundalk, Louth
09.2012 - 05.2018

Skills

  • Complaint management
  • Communication
  • Sensitivity in issue resolution
  • GDPR awareness
  • Confidentiality
  • Computer efficiency
  • Excel
  • Word
  • Data management
  • Sage
  • Calm under pressure
  • Ability to work during peak times
  • Role adaptability
  • Customer engagement
  • Prioritisation expertise
  • Use of scheduling software

Additional Information

Trained in Sage for payroll, Conducted interviews, Trained in First Aid, Garda Vetted, During my first year in university I studied law for a year

Personal Information

Date of birth: 03/12/00

References

Tina Onyszko, tinaonyszko@bluebirdcare.ie, (042) 937 0990

Timeline

Senior Scheduler/Administrator

Bluebird Care
07.2022 - 06.2025

Compliance Quality Exception Administrator

Sale Sense
06.2022 - 07.2023

Sales Assistant

Argos Dundalk
11.2020 - 05.2022

Bachelor of Arts - English & History

Maynooth University
09.2019 - 05.2022

Sales Assistant

Dunnes Stores
11.2018 - 12.2018

QQI Level 5 Major Award in Pre-University Arts - Pre-University Arts

O'Fiaich College
09.2018 - 05.2019

Sales Assistant

Penny's Dundalk
10.2017 - 01.2018

Leaving Certificate -

St. Mary's College Dundalk
09.2012 - 05.2018

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Sarah Fleming