Sarah Doyle
Summary
Dedicated professional with a Level 2 Swim Teacher qualification, adept in confident communication and customer service. Demonstrates strong leadership and teamwork skills, effectively managing time and delegating tasks to ensure optimal scheduling. Skilled in problem solving and decision making, remaining calm under pressure while utilising resourcefulness. Proficient in Course Pro and PGM, with a commitment to enhancing operational efficiency. Career goals include advancing expertise in swim instruction and expanding leadership capabilities within the aquatic industry.
Overview
9
9
years of professional experience
2028
2028
years of post-secondary education
1
1
Certification
Work history
Swim Administration and Swim Teacher
West Wood Club
Leopardstown
09.2021 - Current
- Manage the full administrative function of the swim department on a daily basis.
- Handle enquiries and provide expert advice to parents and members on swim programs, levels, and progression
- Interacts with customers professionally by phone, email and in-person delivering an excellent customer service.
- Monitor class occupancy, implement waiting list systems, and optimize scheduling for maximum efficiency for movement and new joiners
- Act as a key liaison between members, instructors, and management, resolving issues promptly and professionally
- Planned and delivered structured swimming lessons tailored to various age groups and skill levels, from beginners to advanced swimmers.
Receptionist
West Wood Club
Leopardstown
01.2018 - Current
- Delivered front of house duties with warm and professional manner.
- Acted as first point of contact for all guests, members and staff.
- Prioritised tasks to maintain reliable service throughout peak times.
- Managed bookings to schedule, cancel and re-arrange gym appointments.
- Managed high volume of incoming calls from multiple phones.
- Received payments for membership and products and updated balances in computer to ensure a correct cash up.
- Kept reception area clean and organised to uphold professional reputation.
- Provide valuable support during busy periods, contributing to help out when necessary especially under high pressure.
- Assisted in training new staff, ensuring they could quickly become productive team members.
Personal trainer
West Wood Club
Leopardstown
01.2018 - 09.2021
- Maintain client relationships and ensure high levels of member satisfaction.
- Assisted clients in achieving their goals through strategic Personal Training.
- Qualified to teach all West Wood fitness classes; and deliver a excellent quality of the 6 day personal training program.
- Qualified to teach Les Mills fitness classes, Including Les Mills Sprint, Les Mills RPM and Les Mills Bodypump.
- Provided personalised fitness assessments for targeted training plans.
- Worked collaboratively within a team environment fostering strong working relationships.
Event & Office Manager
Lewis & Godsil
01.2016 - 01.2018
- Led planning and execution of major events including Debs and Graduations
- Managed budgets, timelines, and vendor relationships
- Oversaw team coordination and day-to-day office operations
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
Education
BA (Hons) - Business and Arts Management
Institute of Art, Design & Technology
01.2013 - 01.2017
Level 4 Personal Training & Level 3 Gym Instruction -
Elite Fitness Performance Academy
Leaving Certificate - undefined
Loreto Secondary School
01.2007 - 01.2013
Skills
- Teamwork
- Leadership
- Delegation
- Decision Making
- Active Listening
- Problem Solving
- Time Management
- Scheduling
- Confident Communication
- First Aid and CPR
- Level 2 Swim Teacher qualification
- Customer Service
- Calm under pressure
- Resourcefulness
- Knowledge of Course Pro and PGM
Certification
- Les Mills Sprint (Qualified)
- Les Mills RPM (Qualified)
- Les Mills Bodypump (Qualified)
- Level 1 Assistant Swim Teacher
- Level 2 Swim Teacher
- ECDL Certificate – PowerPoint, Excel, Word, Databases, Internet Skills
Affiliations
- Fitness
- Swimming
- Les Mills Classes
- Fitness Classes
- Reading
Accomplishments
Level 2 Swim Teacher
First Aid and CPR
Fire Warden Training
Manual Handling Trained
West Wood Employee of Year 2024
Timeline
Swim Administration and Swim Teacher
West Wood Club
09.2021 - Current
Receptionist
West Wood Club
01.2018 - Current
Personal trainer
West Wood Club
01.2018 - 09.2021
Event & Office Manager
Lewis & Godsil
01.2016 - 01.2018
BA (Hons) - Business and Arts Management
Institute of Art, Design & Technology
01.2013 - 01.2017
Leaving Certificate - undefined
Loreto Secondary School
01.2007 - 01.2013
Level 4 Personal Training & Level 3 Gym Instruction -
Elite Fitness Performance Academy
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