Sara Goicoechandía
Cork
Summary
I would like to emphasize that I am a fast learner and I can carry out any work responsibilities with great success. As a well-rounded person, I have different qualities to offer, such as organizational skills, efficiency and dynamism. At my previous experiences I have proven to be able to deal with different kinds of people in different circumstances and I have improved my teamwork skills.
Overview
13
13
years of professional experience
Work History
Manager
JUMP JUICE
Cork
01.2022 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Developed and implemented customer service policies and procedures to ensure quality customer service delivery.
- Monitored KPIs related to customer service performance.
- Greeted guests and provided customer service support.
- Contributed to a positive customer service experience by providing excellent customer service skills.
Logistics Specialist
DECATHLON SPAIN
Madrid
03.2019 - 01.2022
- Identified areas for improvement within the logistics department and recommended solutions.
- Organized and managed the inventory of all incoming and outgoing shipments.
- Implemented strategies to reduce transportation costs while maintaining high service levels.
- Processed invoices for payment in a timely manner according to established procedures.
Finance Officer
AYMING SPAIN
Madrid
12.2016 - 09.2018
- Created ad hoc reports as requested by senior management team members or external stakeholders such as investors or lenders.
- Identified discrepancies between actual results versus projected results; investigated causes of variances; developed corrective action plans as needed.
- Used Excel to analyze and integrate data for high volume database.
- Coordinated with external auditors to facilitate annual audit processes.
Customer Support Specialist
IKEA
Madrid
05.2016 - 08.2016
- Investigated customer complaints regarding product quality or service rendered.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Lawyer
LAW FIRM BUENO LA TORRE
Madrid
02.2016 - 05.2016
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Administrative Officer
FREMAP
Madrid
12.2011 - 03.2012
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
Education
Master of Laws - Law
Universidad Rey Juan Carlos
Madrid01-2023
BBA - Administrative And Finance
IES AFRICA
Madrid01-2012
Skills
- Sales Techniques
- Customer service and support
- Complaint Handling
- Customer Service
- Order Processing
- Teamwork and Collaboration
- Customer service excellence
- Adaptability
- Professionalism
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Manager
JUMP JUICE
01.2022 - Current
Logistics Specialist
DECATHLON SPAIN
03.2019 - 01.2022
Finance Officer
AYMING SPAIN
12.2016 - 09.2018
Customer Support Specialist
IKEA
05.2016 - 08.2016
Lawyer
LAW FIRM BUENO LA TORRE
02.2016 - 05.2016
Administrative Officer
FREMAP
12.2011 - 03.2012
Master of Laws - Law
Universidad Rey Juan Carlos
BBA - Administrative And Finance
IES AFRICA
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