Sapir Hen

• Managed projects of international b2b and b2c integrations.
• Worked closely with the Tech Lead to manage releases and the day-to-day work of the Dev Team.
• Managed QA resources and processes to ensure the quality of the delivered integration and special requirements.
• Reviewed allocations, team member capacities and worked with other managers to create detailed project work plans from the estimated scope of work.
• Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

I started as a Junior QA tester and promoted to be the QA team manager.

• I managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
• I mentored junior team members, providing guidance and support to help them excel in their roles and contribute effectively to the organization.

I served in the air defense unit of the Air Force and during my service I Assisted in the planning of data center migrations without disrupting services and improved network performance by implementing advanced monitoring tools and troubleshooting techniques.