Saoirse Flanagan
Poundtown, Kilnaboy, Co. Clare
Summary
A dedicated and hardworking individual with a diverse background in customer service, healthcare, and clerical work. Experienced in fast-paced environments, including pubs, restaurants, healthcare settings, and office administration. Proven ability to work independently, manage multiple tasks efficiently, and provide exceptional service under pressure. Passionate about delivering high-quality care and support, maintaining excellent communication skills, and consistently going above and beyond to ensure customer satisfaction. Looking for a challenging role where I can apply my skills and continue to develop professionally.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Athlunkard Nursing Home
Health Care Assistant
01.2024 - 09.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Provided personalised care and support to vulnerable patients, helping them retain maximum independence.
- Provided personalised support to patients with activities of daily living, ensuring their comfort, dignity, and well-being while delivering compassionate, attentive care tailored to their individual needs.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
Ennis Acute Psychiatric Unit
Student Nurse
02.2025 - 03.2025
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Educated patients and family members about psychiatric disorders, available treatments, and community resources to promote continuity of care post discharge.
Ennis Day Hospital
Student Nurse
10.2024 - 11.2024
- Administered medications via intramuscular injections and monitored responses under the supervision of experienced nursing staff.
- Collaborated with multidisciplinary teams to develop individualized patient care plans.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
Cappahard Lodge
Student Nurse
01.2024 - 02.2024
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Assisted in emergency situations, providing critical support to healthcare team and contributing to positive patient outcomes.
- Supported nursing staff by performing routine tasks such as taking vitals and documenting patient information.
- Provided support and personal care to residents experiencing mental health challenges while fostering a therapeutic rapport.
- Enhanced expertise in various mental health disorders through the analysis of patient charts and active communication with residents.
Vaughans Pub and Restaurant
Waitress
01.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Assisted with event coordination for weddings, including setup, guest seating, and providing high-quality service to meet the specific needs of wedding parties.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled cash, processed payments, and worked collaboratively with team members to ensure a seamless customer experience.
Department of Transport
Temporary Clerical Officer
07.2023 - 09.2023
- Processed vehicle ownership transfers and issued Tax Registration Certificates to new owners.
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Worked meticulously and methodically, ensuring high accuracy in repetitive administrative tasks.
- Participated in the trial of a new electronic system, contributing valuable feedback that led to its successful implementation.
- Supported colleagues and line managers while maintaining organised records and using technology to streamline services.
Education
BSc Nursing (Mental Health)
University of Limerick
Limerick01-2027
Leaving Certificate -
Scoil Mhuire Ennistymon
Ennistymon, Co. Clare05-2023
Skills
- Customer service
- Patient-focused care
- Strong multitasking
- Team collaboration
- Excellent communication skills
- Independent worker
- Adaptability and problem solving
- Time management
- Empathy and compassionate care
Certification
HSEland Certifications
- Manual Handling and People Handling
- BLS Training
- AMRIC Hand Hygiene
- AMRIC Basics of Infection and Prevention Control
- Safeguarding Adults at Risk of Abuse
- Falls Prevention and Management : Adults in the Acute Setting
- AMRIC Standard and Transmission Based Precautions
- The Fundamentals of GDPR
- An Introduction to Children First
- Communication with Consideration
- Effective Team Communication
- Dignity at Work
- Chemical Safety in the Workplace
- AMRIC Personal Protective Equipment
- Putting on and taking off of PPE in acute healthcare settings
- Putting on and taking off of PPE in community healthcare settings
- Making Every Contact Count
- HIQA The Fundamentals of Advocacy in Health and Social Care
- The Safe Management of People with Dysphagia
- Dementia
- Medication Management
- Changes to the Rules and Code of Practice on Restrictive Practices
- Introduction to Human Rights in Health and Social Care
- Role of Good Communication in Upholding Human Rights
- Putting People at Centre of Decision-making
- Applying a Human Rights based Approach in Health and Social Care
- End of Life Care
- Promoting Mental Health and Wellbeing
- Recovery in Mental Health
- Mental Health Act 2001
- Fire Safety
References available upon request
Timeline
Ennis Acute Psychiatric Unit
Student Nurse
02.2025 - 03.2025
Ennis Day Hospital
Student Nurse
10.2024 - 11.2024
Athlunkard Nursing Home
Health Care Assistant
01.2024 - 09.2024
Cappahard Lodge
Student Nurse
01.2024 - 02.2024
Vaughans Pub and Restaurant
Waitress
01.2024 - Current
Department of Transport
Temporary Clerical Officer
07.2023 - 09.2023
BSc Nursing (Mental Health)
University of Limerick
Leaving Certificate -
Scoil Mhuire Ennistymon
Similar Profiles
MARK OGBUKAMARK OGBUKA
Hightower Care Services at Health Care AssistantHightower Care Services at Health Care Assistant
NORBERTO BUCADNORBERTO BUCAD
Health Care Assistant at Health Care AssistantHealth Care Assistant at Health Care Assistant
Isoken Bridget IgiehonIsoken Bridget Igiehon
Support Worker at Desire Health CareSupport Worker at Desire Health Care