Saoirse Bardin

• Advised managers on best practices when it comes to managing their teams effectively.
• Maintained up-to-date knowledge of changes in employment legislation.
• Facilitated workshops on topics such as conflict resolution, diversity awareness and team building initiatives.
• Participated in the development of compensation plans that are fair and competitive.
• Analyzed data related to workforce trends, turnover rates and hiring practices in order to make recommendations regarding staffing levels and recruitment efforts.
• Assisted with payroll processing by verifying timekeeping records.
• Organized staff events such as team building activities, holiday parties.
• Maintained accurate records of personnel data in the BambooHR system.
• Conducted employee onboarding process, orientations, and exit interviews.
• Assessed training needs based on performance evaluations or feedback from managers.
• Provided guidance to managers on employee relations issues.
• Produced daily, weekly, and monthly reports summarizing key areas of the business i.e. Sick leave, absences, attrition, performance management, headcount and ad hoc reports for multiple internal stakeholders.

• Owner of ROI Work Permit process
• Owner of Security Clearances process
• Respond to human resources-related inquiries
• Focus on implementing, improving and optimising policies and processes.
• Audits & Sanity Checks
• Reporting
• Conduct knowledge share sessions with members of the People Ops team and stakeholders.
• Assist with Right to Work checks
• Assist with Relocation process for new and current employees
• Note taker for ER related tasks.
• Good working experience using BambooHR and IRIS.
• Assisted in the implementation of corporate initiatives related to diversity and inclusion efforts.
• Identified areas of improvement in the organization's HR operations processes and procedures.
• Regularly updated HR databases to reflect employee information, changes in benefits and other details.
• Instill excellent employee experience throughout the company

Responsible for Employee Engagement of 140+ employees within a portfolio. My ultimate objective was to strive for a better employee engagement experience for our practice and continuously improve the overall engagement areas. In this role I was responsible for all areas of engagement within the portfolio. Areas include but are not limited to Marketing, Career progression, People Engagement and Comms. I worked closely with the different internal teams to ensure that we are supporting all employees to achieve their individual goals and the practice, company objectives for the year.

• Regular engagements with the employee's on an individual basis to understand areas for improvement.
• Create engagement plans in Marketing, Events, Comms, Career progression, New joiners first 6 months and ongoing employee support.
• Assist group and HoT leads on a daily basis.
• Present monthly updates to the portfolio.
• Setting up buzz events and online engagements.
• Review and action employee experience survey results by coming up with a solution for areas of improvement
• First point of contact for all new joiners, through individual and team welcome engagement calls(portfolio inductions) and assist with the onboarding process.
• Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
• Monitored staff performance and developed improvement plans.
• Collaborated with cross-functional teams such as marketing, sales, operations, technology. to develop strategies for enhancing the employee experience.
• Identified areas of improvement within existing processes that could enhance the overall employee experience.
• Analyzed data related to workforce trends, turnover rates and hiring practices in order to make recommendations regarding staffing levels and recruitment efforts.
• Facilitated workshops on topics such as conflict resolution, diversity awareness and team building initiatives.
• Advised managers on best practices when it comes to managing their teams effectively.
• Planning, organizing and coordinating team events.

• Supporting the Portfolio Director with a range of PMO activities
• Managing the contractor resources across the portfolio of projects including supporting the recruitment process - i.e New starter/leaver processes for Consultants.
• Resource planning across all consulting projects within the portfolio.
• Engaging with Portfolio Manager/Account Managers on risks, issues and milestones to ensure on track; challenge where appropriate and escalate where necessary
• Monthly reporting - working with Portfolio Manager/Account Managers to ensure reports are completed accurately, to required standards and that relevant deadlines are met
• Ensuring that the reports align with the Project Workbook on risks, issues and milestones
• Contributing to the continuous improvement of processes and tools to support best practice
• Supporting the team with preparation of meeting agendas, minutes and actions
• Dealing with the client for admin - provision of client laptops, etc
• Managing illness, holidays, etc
• Assisting work force management team with the recruitment cycle
• Scheduling Interviews
• Converting CV's to company format and creation of resource profiles
• Creation of job descriptions and opening of new roles
• Responsible for the onboarding/offboarding process for new hire and leavers within the portfolio.
• Responsible for daily recruitment tracking updates and ensuring the hiring process runs smoothly within the portfolio.
• Attending weekly demand and resource call regarding resourcing updates and tackling any concerns that may arise, followed by solutions.
• Managed client communications by answering phones and corresponding through email.
• Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.

• Working closely with the Senior Talent Acquisition Lead and reporting into the HR Manager this role involved end to end recruitment.
• Sourced candidates through social media platforms and internal platform, validating suitability for available positions.
• Used outstanding communication and networking abilities to develop and maintain key industry partnerships.
• Consulted with clients on job specifications to understand hiring goals and recommend most suitable candidates.
• Made Redundant due to Covid-19
• Prepared CVs and correspondence to forward to clients regarding suitable applicants.
• Informed candidates about both positive or negative interview results.
• Leveraged existing talent pools by maximising direct sourcing activities.
• Scheduling in house interviews for internal and external roles
• Update reports and recruitment databases i.e Finance, Demand, Candidate tracking, on/offboarding reports.
• Support hiring managers throughout the recruitment process
• On and off board consultants and employees
• Ensure the new hire process meets the clients and candidate expectations
• Consistently updating personnel files and cross reference checks
• Assist with various talent acquisition projects including improving and streamlining processes in line with best practice
• Manage relationships with multiple stakeholders including candidates, clients, suppliers and managers
• Participate in and assist with HR projects and ad-hoc tasks when required by the HR team
• Liaising with a number of hiring managers and presenting weekly updates and discuss priorities in a formal meeting
• Liaising with external vendors and hiring contractors to meet the projects requirements within short timelines.permanent hires
• Ensuring contracts and policy for new hires are understood and sent in a timely manner
• Trained my team on how to use LinkedIn Recruiter effectively to ensure maximum results.
• POC for new joiners.

• Screening and short listing of CV's through Accenture's Database ATAS
• Preparing reports by collecting, analysing, and summarizing information.
• Source candidates through Job boards and social media platforms.
• Scheduling in house interviews for internal and external roles for clients.
• Reached out to qualified applicants found with candidate pipelines, referrals or job fairs.
• Proven successful track record in running a successful permanent recruitment desk
• Proactive in achieving KPIs while maintaining high quality standards
• Driven to provide an excellent candidate experience throughout the recruitment process
• Developing existing processes and identifying opportunities for improvement
• Ensure data is correct and up to date.
• Scheduling high volume of interviews on a daily basis
• Liaising with a number of hiring managers and presenting weekly updates, discuss priorities in a formal meeting of 10-15 HM’s regarding multiple roles.
• Ensure the right to work for each candidate is carefully analysed
• Ability to multitask and work under-pressure in a fast past environment
• Ensuring all documents – from salary approvals to onboarding is accurate and done in a timely manner.
• Assisting in online and face to face interviews in regards to competencies and hiring manager support for both open and in-house roles.
• Followed up with new employees to offer assistance and welcome.
• Trained hiring managers on effective recruitment strategies.
• Training new hiring managers/Team leads on interview skills.
• Assisting in all interview feedback sessions face to face and or via phone.
• Strong understanding of Tracking Systems i.e. ATAS(Permanent database) or Avature(contractors database)
• Training in new team members.

• Creating Business Pipelines through cold calls and sourcing.
• Build and maintain lasting relationships with clients and partners by understanding focus and needs, and anticipating them in advance
• Coordinate internal and external resources to expedite workflow
• Manage communication between senior management and employees
• Stay current with company offerings and industry trends
• Oversee and achieve organizational goals while upholding best
• Support and solve problems for clients by understanding and exceeding their expectations
• Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends,
• Participate in brainstorming, office activities, staff meetings and client meetings,
• Researching and assisting with program development for existing clients and new prospects
• Answered customers' questions regarding products, prices and availability.
• Perform prospecting activities such as cold calling and networking
• Follow up with clients regularly to ensure needs are being met and identify opportunities
• Maintain a database of clients, prospects, partners, and vendors.
• Understanding companies hiring needs, pain points, challenges, creating Demo's tailored to their needs of LinkedIn's products and services, negotiation, through to sale.

• Proactive sales executive representative working on large pipelines of existing and new students to educate and guide them through what Shaw academy(online educator) has to offer.
• Maintain quality service by establishing and enforcing organization standards
• Preparing reports by collecting, analysing, and summarizing information
• Contributing to team effort by accomplishing related results as needed
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Proficient use of Salesforce Software
• Generating and maintain a relationship with potential leads
• Converting leads into buyers
• Online course tutor for Digital and social media marketing
• Daily targets up to 200 calls and 250 minutes per day - have exceeded my target by 320 minutes.
• Email campaigns
• Taking payment over the phone
• Showcased product features and benefits to drive sales.
• Liaised with potential customers to determine needs and provide recommendations.
• Participated in continuous product development training to maximise sales potential.
• Implemented seasonal and special discounts, driving customer engagement through promotions.
• Excellent product knowledge of all business courses
• Generating high quality responses for each individual student during their Live online webinar in a timely manner

• Staff daily training
• High standard of service
• Planning and presenting the bar menu
• Working through a fast pace environment
• Excellent product knowledge of both food and beverage menus.
• In charge of a large daily float and dropping the costs made daily
• Balancing all credit and debit cards report and sending off to finance department at the end of each shift.
• Opening and closing the Bar.
• Compliant handling
• Manual handling
• Responsible Alcohol training
• Upbeat professional attitude – creating relationships with frequent customers
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
• Processed cash, credit card and voucher payments using POS terminals.
• Maintained brand image by keeping neat personal appearance.
• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
• Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
• Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
• Elevated customer service by training staff, optimising restaurant operations and efficiently resolving order issues.
• Greeted and seated guests to establish prompt, high quality service.
• Received orders from wait staff and delivered beverages to guests.
• Made product recommendations to customers based on preference, food pairings and special promotions.
• Tested and developed new cocktail recipes to add and complement menu selections.

• Up-selling top branded beverages and daily specials
• Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
• Resolved customer complaints promptly, escalating larger operational concerns to management.
• Processed cash and card payments, providing correct change for cash purposes.
• Took orders, using effective upselling techniques to increase customer interest in additional products.
• Answered phones politely and promptly while accurately recording and confirming reservations.
• Promptly resolved customer complaints promptly, escalating larger operational concerns to management.
• Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
• Training in new floor and bar employees
• Knowledgeable of wine and spirit beverages in order to create the best experience for customers visiting Bar No.27
• Setting up and organising the day-to-date operational running of the bar to support large scale to small hotel events and functions
• Strong task and time management to drive operational efficiency and meet highest hospitality standards
• Continuously improving the efficiency and layout of the bar area to maximise the speed of operations
• Have a daily shift briefing to identify team tasks and actions and work collaboratively to ensure a supportive and cooperative team environment
• Managing customers' expectations by having engaging conversations to understand their needs, specifications, dietary needs in order to ensure the customer receives a best-in-class customer experience
• Managing customer issues and complaints and creating solutions to meet the customer needs to drive repeat business and positive review ratings and recommendations
• Working in a rapidly changing, high pressured and dynamic environment, learning quickly and being open to new opportunities and ideas
• Setting personal targets and stretch goals to be recognized as a strong team contributor, increasing sales and overall bar revenue
• Promoted to Senior Bartender

• Responsible for floor staff and all table service
• Displayed positive and friendly attitude towards customers and fellow team members.
• Maintained clean, safe environment by adhering to sanitation and safety requirements.
• Listened to guest complaints or suggestions and offered suitable solutions, providing outstanding customer experiences.
• Service focused
• Greet guests in a friendly / professional manner
• Complete side duties as required including, restaurant set up, and filling condiments
• Responsible for all billing and payment processing
• Bar open and closing preperation
• Managing customer complaints and dietary needs