Sanskriti Sharma
Dublin,Ireland
Summary
Dedicated professional with expertise in high-volume call handling and customer service, excelling in complaint resolution and telesales. Proficient in MS Office, email, and web chat support, ensuring data entry accuracy and administrative compliance. Strong team collaboration skills complement a focus on career advancement within customer service management.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service & Sales Representative
Hines
Dublin, Ireland
08.2024 - 06.2025
- Established rapport with customers through effective communication and active listening.
- Managed over 100 customer inquiries, resolving issues promptly.
- Provided email and web chat support
Customer Service & Telesales Intern
Aquarian Immigration
Gurugram, India
05.2024 - 07.2024
- Facilitated over 80 customer interactions through calls and emails, demonstrating effective communication skills in resolving customer issues with empathy, enhancing team efforts to meet objectives, showcasing proficiency in MS Office and computer literacy.
Customer Support & Telesales Coordinator
Delhi Public School
Gurugram, India
03.2023 - 07.2024
- Managed high-volume communications for over 500 customers, achieving 30% growth and surpassing performance targets.
- Demonstrated accuracy in data entry and proficiency in MS Office tools across various platforms.
- Resolved customer issues through effective communication and collaboration with cross-functional teams.
- Prioritised workload to maintain efficiency under pressure while ensuring compliance with regulations.
Client Services & Sales Coordinator
Pooja Entertainment
Gurgaon
01.2021 - 02.2023
- Efficiently managed inbound and outbound communications for over 30 clients, resolving issues with empathy.
- Demonstrated strong communication and objection-handling skills to enhance customer service experience.
- Maintained focus on priorities, ensuring timely and compliant correspondence and data entry.
- Contributed positively to team performance through effective time management strategies.
Education
MSc - Management
Trinity College Dublin
Dublin, Ireland 08.2024 - 09.2025
Bachelor of Science - Economics
Symbiosis International University
Pune, India 05.2020 - 12.2023
Skills
- High-volume call handling
- Customer service and complaint resolution
- Telesales and objection management
- MS Office proficiency
- Email and web chat support
- Data entry accuracy
- Team collaboration
- Administrative compliance
References
References available upon request.
Timeline
MSc - Management
Trinity College Dublin
08.2024 - 09.2025
Customer Service & Sales Representative
Hines
08.2024 - 06.2025
Customer Service & Telesales Intern
Aquarian Immigration
05.2024 - 07.2024
Customer Support & Telesales Coordinator
Delhi Public School
03.2023 - 07.2024
Client Services & Sales Coordinator
Pooja Entertainment
01.2021 - 02.2023
Bachelor of Science - Economics
Symbiosis International University
05.2020 - 12.2023