Sannia Muchessa

• Mixed water and detergents or acids to prepare cleaning solutions.
• Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
• Used steam equipment to periodically clean upholstery and carpeting.

• Created a safe environment for guests and staff by complying with all company safety policies, including manual handling and COSHH.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.

• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.

• Deescalated internal conflict and implemented motivational techniques.
• Stored transaction information securely for thorough financial reference.
• Monitored industry trends, adapting services to suit consumer demand.

• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

• Servedmealsanddrinkswithprofessionalismandskill,maintaininghigh presentation and quality standards.

• Performedbarclosingduties,thoroughlycleaning,sanitisingand replenishing stock.

• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Answered and helped resolve enquiries from clients, vendors and general
• Answered and helped resolve enquiries from clients, vendors and general public.
• Delivered front of house duties with warm and professional manner.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.

• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Cleaned and set tables quickly after customers left to maximise restaurant capacity.