Sanjana TamhaneKar
Galway
Summary
Dynamic marketing professional with a proven track record at Hotel Sahara Star, driving a 20% increase in direct bookings through innovative campaigns. Skilled in social media strategy and community engagement, I excel in content creation and possess strong leadership abilities, ensuring impactful brand visibility and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Boyle Sports
Ireland
08.2024 - 01.2025
- Managed daily operations, processed transactions, and ensured compliance with regulatory standards.
- Enhanced customer satisfaction through tailored service recommendations.
- Maintained shop standards and promoted responsible betting practices.
Marketing Executive
Hotel Sahara Star
Mumbai
02.2024 - 05.2024
- Spearheaded the development and execution of marketing campaigns, resulting in a 20% increase in direct bookings.
- Managed social media accounts (Facebook, Instagram), achieving a 30% increase in followers and a 25% rise in engagement.
- Organized and executed high-profile promotional events, such as the 'Sip and Savour' Wine Tasting event, generating a 20% increase in sales through WhatsApp promotions, Facebook, and Instagram.
- Built and maintained strategic partnerships with luxury hospitality brands and international universities.
Marketing Executive - Social Media & Brand
Homemady
Dublin
07.2023 - 11.2023
- Conducted market research to optimize social media engagement strategies.
- Executed targeted social media campaigns, leading to a 20-30% increase in customer interactions and engagement.
Sales Assistant
AppleGreen
Dublin
08.2022 - 11.2022
- Exceeded daily sales targets and implemented upselling strategies, boosting revenue by 20%.
- Managed inventory and ensured optimal stock rotation and control.
Front Office Assistant
Belvedere Hotel
Dublin
09.2021 - 01.2022
- Managed guest bookings, customer inquiries, and financial records.
- Created promotional social media content to increase brand visibility.
Front Office Assistant (Short-Term Contract)
Walt Disney World Swan & Dolphin Hotel
Florida
03.2019 - 12.2019
- Resolved guest complaints, ensured accurate financial postings, and optimized guest experiences.
Customer Service Representative
Taste of India
Interlaken
03.2017 - 09.2017
- Managed event bookings and analyzed service quality to improve customer satisfaction.
Education
Master of Business Administration (MBA) - Marketing
Dublin Business School (DBS)
Dublin, Ireland01.2023
Postgraduate Diploma - Hotel Management
IMI
Switzerland01.2018
Bachelor of Science (BSc) - Hotel & Tourism Management
Rizvi College
India01.2012
Skills
- Keyword Optimization
- Paid Search Campaigns
- Facebook Ads
- Instagram Ads
- Google Ads
- LinkedIn Ads
- Google Analytics
- Social Media Insights
- Campaign Performance Metrics
- Content Creation
- Campaign Management
- Community Engagement
- Salesforce
- HubSpot
- Marketo
- Mailchimp
- Klaviyo
- Strategy Development
- Positioning
- Messaging
- Brand Awareness
- Copywriting
- Graphic Design
- Data Interpretation
- Consumer Insights
- Competitive Analysis
- Event Management
- Media Relations
- Stakeholder Management
- Planning
- Execution
- Monitoring
- Evaluation
- Communication
- Teamwork
- Leadership
- Cross-Functional Coordination
- Content creation
- Content marketing
- Creative thinking
- SEO optimization
Certification
Digital Marketing Certificate, HubSpot, 09/01/23, 06/30/24
Certification
- Content Marketing by Hubspot valid May20/2025 - Jun19/2027
Timeline
Customer Service Assistant
Boyle Sports
08.2024 - 01.2025
Marketing Executive
Hotel Sahara Star
02.2024 - 05.2024
Marketing Executive - Social Media & Brand
Homemady
07.2023 - 11.2023
Sales Assistant
AppleGreen
08.2022 - 11.2022
Front Office Assistant
Belvedere Hotel
09.2021 - 01.2022
Front Office Assistant (Short-Term Contract)
Walt Disney World Swan & Dolphin Hotel
03.2019 - 12.2019
Customer Service Representative
Taste of India
03.2017 - 09.2017
Master of Business Administration (MBA) - Marketing
Dublin Business School (DBS)
Postgraduate Diploma - Hotel Management
IMI
Bachelor of Science (BSc) - Hotel & Tourism Management
Rizvi College
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