SANJANA PRASAD
Dublin
Summary
I am a motivated, enthusiastic and result-oriented individual with significant experience in customer support and account management. I possess exceptional communicative and interpersonal skills, allowing me to effectively engage with individuals from various backgrounds and at all levels of an organization. Currently, I am seeking new opportunities that align with my degree and experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Administrator
Kepak Group
2022.11 - Current
- Sales Admin support Meat Division team for Musgrave account and working closing with Musgrave Trading and Account managers.
- Daily catch up with the retail team (production, supply chain, packaging, purchasing) & MRPI team to capture anything that needs to be highlighted to the team.
- Check invoice pricing against MRPI price files on ProDiver.
- Create POs for any inward purchases.
- Issuing of Beef, Lamb and Pork On & Off Promotion Codes to MRPI & Commercial workbooks.
- Create sales report & analysis in excel for use by AM's & MRPI Trading Managers.
- Cross check MRPI price file against previous week, report any errors or discrepancies.
- NPD call with all areas of business
- Informing MRPI of all new codes coming active, sending products to Brandbank, setting up new codes, adding codes to customer grouping file, informing MRPI of when new codes are launching.
- Sending code set up files to IT and issuing data to wider team.
- Amend PO on AX when codes are incorrect to prevent debit notes & spend the correct product.
- Document all expenditure apportioned to marketing fund.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Service Business Analyst
Mason Technology
2022.06 - 2022.09
- Support of Contracts Administration and Business Development teams within service.
- Prepare contract renewals, quotations, and tender responses.
- Handle sales related administration duties such as order processing, liaising with suppliers and customer query resolution.
- Develop and adapting role to meet expectations of future business developments, opportunities, and expansion.
- Assist with creation of marketing material pertaining to Service offerings.
- To be fully aware of and strictly adhere to Health and Safety, fire, and security procedures.
- Undertaking any other business or ad-hoc duties.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
Customer Care Specialist – Export / MENAT Team
Kerry Group
2021.09 - 2022.03
- Responsible for all aspects of account administration, account queries and commercial support for about 135 customers from MENAT region, Canada, Iceland, Korea and Thailand.
- Manage customer orders and quotations on SAP aligning with company procedures and WOW.
- Manage customer order cases and emails on Salesforce platform.
- Liaise with supply planner, transport planner and export planner throughout purchase order process.
- Maintain professional, timely and effective communication with our customers through Salesforce, Skype Calls and Outlook.
- Providing all necessary export and shipping documents to customers by liaising with Kerry manufacturing sites.
- Investigate and resolve customer complaints by clarifying root cause and seeking support and escalating appropriately to Lead / Supervisor / Manager.
- Build strong relationships with rest of supply chain and all departments including commercial team, work effectively with Supervisor / Manager and team colleagues to improve service to customer.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
Client Advisor
HSE Cork (Abtran), Ireland
2021.04 - 2021.07
- Worked as client advisor for Vaccination Programme under HSE.
- Answered incoming calls and helped customers register for vaccination programme.
- Helped customers in rescheduling and cancellation of vaccination appointments.
- Performed actions on Salesforce platform and Amazon Connect for vaccination programme.
- Acted as Data Quality Analyst and working in back-office activity.
- Conducted data quality and cleansing actions on customer accounts as per HSE guidelines.
- Meet call quality requirements, reach personal and team targets in back-office activity.
- Follow GDPR, communication procedures, guidelines and policies.
- Responded proactively and positively to rapid change.
COVID-19 Contact Tracer
HSE Cork (Abtran). Ireland
2021.01 - 2021.04
- Worked as Clinician/Contact tracer under HSE Contact Tracing Programme.
- Executed outbound calls to confirmed cases of Covid-19 to complete Positive Patient Assessment and to collect close contact information.
- Conducted outbound calls to close contacts to inform they have had close contact with confirmed case of Covid-19 and refer for COVID-19 test.
- Provided Public Health advice to all contacts in accordance with Republic of Ireland guidelines.
- Liaise with Team leader and complying with company’s policies, training, and quality.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
Education
MSc - Food Business and Innovation
University College Cork
Cork, Ireland03.2021
Bachelor of Commerce - Accounts & Marketing
Seshadripuram First Grade College
Bengaluru, India12.2018
Skills
- Proficient in Microsoft Office - Excel, Word, PowerPoint, Outlook
- Social Media - Twitter, Facebook, Instagram, Google+, Pinterest, LinkedIn
- Knowledge in Salesforce, SAP and HubSpot
- Market Research
- Business Administration
Projects
- Analyzed on new product development and identified the financial and market targets for the new product.
- Worked on re-positioning of brand (logo, packaging) and analyzed the Digital Media Marketing channels to re-launch the product in summer campaign.
- Critically reviewed the Marketing Channels for a business and drafted a marketing channel strategy.
- Researched and surveyed on Neuromarketing Techniques used by food and beverage industries as part of Applied Food Industry Centered Research Project.
Certification
- Certification - Fundamentals of Business Analysis
- Certification - Microsoft Excel Data Analytics
- Certification - Beginners, Intermediate and Advanced Excel
Interests
- Won 3rd place in Poster Presentation on topic Sculpting. This has helped me to overcome stage fear and has helped improve communication skills.
- Actively participated in sports, particularly in the college throw ball team and lead as the team captain. I have understood to lead teams and strong leadership skills.
- Organized cultural festival in college which has helped me improve event management skills.
- Other hobbies that have helped me to grow as a person are Photography, Travelling and Cooking.
Timeline
Sales Administrator
Kepak Group
2022.11 - Current
Service Business Analyst
Mason Technology
2022.06 - 2022.09
Customer Care Specialist – Export / MENAT Team
Kerry Group
2021.09 - 2022.03
Client Advisor
HSE Cork (Abtran), Ireland
2021.04 - 2021.07
COVID-19 Contact Tracer
HSE Cork (Abtran). Ireland
2021.01 - 2021.04
MSc - Food Business and Innovation
University College Cork
Bachelor of Commerce - Accounts & Marketing
Seshadripuram First Grade College
- Certification - Fundamentals of Business Analysis
- Certification - Microsoft Excel Data Analytics
- Certification - Beginners, Intermediate and Advanced Excel
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