Sanja Apelić
Blackrock,Ireland
Summary
Proficient in Excel, Word, Outlook, and PowerPoint presentations, demonstrating strong office software proficiency. Adept at creating impactful presentations and managing administrative tasks efficiently. Committed to leveraging skills in a dynamic environment to support organisational goals.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Country and Language Editor
Adecco
Blackrock, Dublin, Ireland
03.2024 - 12.2024
- Ensured accuracy and relevance of geographic and linguistic source data.
- Reviewed geographic data, providing feedback and correcting navigation information.
- Collaborated with international team to enhance large datasets.
- Labelled training data for machine learning applications in address parsing.
- Served as local expert, advising teams on geographic features, road laws, and languages.
Stay-at-home Mother
N/A
Blackrock, Dublin
12.2022 - 03.2024
- After moving from Serbia to Ireland in 2022 and quitting the previous employment, working for the same company for 8 years, I spent time minding our 3 year old son at the time and teaching him English, until getting a space in kindergarten and looking for job opportunities in the meantime.
Business Operations Support
NCR Corporation
Belgrade, Serbia
03.2017 - 10.2022
- Streamlined procurement processes by adding suppliers and tracking invoices efficiently.
- Managed customs clearance for import and export operations.
- Processed T&E requests, including transactions and business travel orders.
- Assisted accounts payable team in forecasting and budgeting activities.
- Coordinated between different departments for smooth business operations.
- Handled administrative tasks efficiently to support day-to-day operations.
Help Desk Representative
NCR Corporation
Belgrade, Serbia
10.2014 - 03.2017
- Facilitated support for customers, engineers, and partners to maximise service efficiency.
- Managed over 30 customer calls per day that included troubleshooting of Amadeus Travel platform.
- Managed incidents and problems to ensure swift resolution and minimise impact.
- Updated knowledge database to maintain accurate and accessible information.
- Trained team members to enhance overall skill development and performance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
Language Teacher (Part Time)
Arandjelovac
Arandjelovac, Serbia
02.2014 - 10.2014
- Tailored personalized Spanish and English tutoring for primary school students, by increasing their knowledge and understanding of language.
- Created a respectful classroom environment where each student felt valued and heard.
Teacher – Intern for Spanish Language
Primary School
Arandjelovac, Serbia
09.2013 - 02.2014
- Spanish language courses for primary school students.
- In collaboration with the school teacher at the time, getting familiar with annual curriculum and work plan.
- Spent 6 months, 2 times per week enhancing my experience and knowledge in working with children aged 11 to 14.
Translator – Intern
Serbios Unidos en Latinoamerica
Remote work, Remotely
01.2013 - 09.2013
- Performed translations from Serbian to Spanish and vice versa daily, maintaining linguistic integrity, between 5 to 50 pages per week.
- Ensured quality of translations through thorough review and revision processes.
- Facilitated effective communication by providing clear translations between languages.
Education
Bachelor of Philology - Spanish Language and Literature
Faculty of Philology, University of Belgrade
Belgrade, Serbia 10.2007 - 10.2012
High school - Field of sociolinguistics
Milos Savkovic
Arandjelovac, Serbia 09.2003 - 06.2007
Skills
- Excel, Word, and Outlook
- PowerPoint presentations
- Office software proficiency
Certification
2015 Gustav Kaeser Training International Communication Excellence
LANGUAGES
Serbian
Native
English
Fluent
Spanish
Fluent
Portuguese
Elementary
French
Beginner
Personal skills
- Motivated and reliable professional with a strong sense of responsibility and a consistently positive approach.
- Collaborative team player with a growth mindset, known for clear communication and strong active‑listening skills.
Affiliations
- Walking and exploring new places; reading; watching detective series; baking healthier versions of traditional foods; currently studying nutrition to deepen my understanding of healthy diet..
Timeline
Country and Language Editor
Adecco
03.2024 - 12.2024
Stay-at-home Mother
N/A
12.2022 - 03.2024
Business Operations Support
NCR Corporation
03.2017 - 10.2022
Help Desk Representative
NCR Corporation
10.2014 - 03.2017
Language Teacher (Part Time)
Arandjelovac
02.2014 - 10.2014
Teacher – Intern for Spanish Language
Primary School
09.2013 - 02.2014
Translator – Intern
Serbios Unidos en Latinoamerica
01.2013 - 09.2013
Bachelor of Philology - Spanish Language and Literature
Faculty of Philology, University of Belgrade
10.2007 - 10.2012
High school - Field of sociolinguistics
Milos Savkovic
09.2003 - 06.2007