Sangita Jain
Dublin
Summary
Seasoned Project Delivery Lead and Test Manager with a proven track record at Accenture, enhancing project outcomes for high-profile clients like the Department of Justice. Expert in Agile-Scrum methodologies and stakeholder management, I've driven team productivity by 20% through effective collaboration and risk management. Skilled in utilizing tools like Azure DevOps and JIRA, my focus on defect management and test strategy execution has consistently ensured project success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Delivery Lead
Accenture | Client : Depart of Justice
Dublin
08.2024 - Current
- Managed project teams of up to 10 people and coordinated resources across multiple departments.
- Developed and maintained detailed project plans, ensuring successful delivery within budget, scope and timelines.
- Provided guidance and support to team members in order to meet project objectives.
- Identified potential risks and issues early on in the process, developed strategies for resolution, and communicated these plans to stakeholders.
- Maintained comprehensive documentation regarding all aspects of a given project including deliverables, milestones, tasks, changes and progress reports.
- Ensured that all stakeholders had access to accurate information about project status at all times.
- Analyzed data from different projects in order to identify areas for improvement.
- Established clear goals and objectives for each sprint of a given project before commencing work.
- Generated weekly and monthly reports summarizing progress achieved against key milestones and targets set out in the original plan.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
- Identified areas for process improvement opportunities throughout program lifecycle.
- implemented best practices for development team and test team using Azure Devops
Test Manager
Accenture | Client : Eirgrid -Electric utility company
09.2023 - 07.2024
- As Test Manager, I collaborated with over 15 business users from cross-functional teams for site acceptance testing (SAT) and user acceptance testing (UAT).
- Overseeing third-party vendor testing for EMS changes, managing sprint testing, integration, and FAT.
- Conducted comprehensive risk management, identifying potential risks, and implementing mitigation strategies to ensure project success.
- Ensured on-time delivery of all test phases, aligning activities with project requirements.
- Spearheaded recovery from a two-week delay within four weeks, positively impacting project timelines and outcomes.
- Managed the RACI matrix to define and clarify roles and responsibilities across the project and multiple business stream teams.
- Led the creation of detailed documentation for unit, integration, FAT, and other test phases.
- Reviewed and secured sign-off on the test closure report, ensuring thoroughness in the testing process.
- Established daily progress calls and defect discussion sessions, fostering effective communication among team members and stakeholders.
- Emphasized collaboration with the GE vendor and business stakeholders throughout the project lifecycle.
- Maintained a strong focus on quality assurance, refining processes based on project learnings.
- Proactively managed defects to enhance the overall quality of project deliverables.
- Managed a test automation POC using the Katalon automation tool for the energy management system.
- Utilized the Qtest tool for comprehensive test management, and the Grip tool for defect management.
Test Manager & Functional Lead
Accenture | Client : ESB - Electricity Supply Board
Dublin
04.2019 - 08.2023
- Managed testing of digital applications and coached a team of 15+ testers and developers across onshore and offshore locations.
- Managed multiple concurrent projects while ensuring timely delivery of high-quality results.
- Achieved a 20% increase in team productivity through streamlined processes and effective resource allocation.
- Managed the distribution of resources, prioritized workloads, balanced workloads, and conducted regular feedback sessions, counseling, and motivational initiatives to enhance team performance.
- Elicited, analyzed, and documented business needs, and detailed functional and non-functional requirements by closely working with stakeholders.
- Collaborated with business owners and technical teams, both on-site and offshore, conducting workshops to create essential business deliverables, including Business Requirements, Functional Requirements, User Stories, and User Acceptance Tests.
- Reviewed business requirements, designed test approaches, and provided estimates for project teams.
- Documented comprehensive test strategies, plans, and closure reports for various test phases.
- Defined scope, test data, and cases for preparation phases.
- Managed diverse test phases, including SIT, UAT, and Performance Testing, covering flows from custom applications to MDMS and SAP.
- Implemented a risk-based approach for complex projects, conducting analysis and mitigation strategies.
- Coordinated and monitored project activities for alignment with goals.
- Fostered collaboration among stakeholders, and closely worked with business users for UAT testing.
- Collaborated with both on-site and offshore business and technical teams to create essential business deliverables.
- Worked proficiently in an Agile hybrid model, using Scrum methodology.
- Actively participated in sprint planning, daily scrum, and sprint review meetings.
- Maintained the product backlog, and delivered live sprint demos for each sprint.
- Achieved a 20% improvement in defect resolution time through collaboration with development teams.
- Implemented a defect triage process, leading to a 25% decrease in post-release defects.
- Utilized various tools, including HP ALM, Azure DevOps, Microsoft SQL, Postman, and Power BI, for test management, data validation, and reporting.
Test Manager
Accenture | EDF Energy - Energy supplier, UK
08.2015 - 03.2019
- Led a team of 12 quality engineers, ensuring productivity and fostering growth.
- Conducted daily scrum meetings for collaboration and task prioritization.
- Collaborated with management, business users, and developers to understand and specify report requirements, ensuring alignment with stakeholder expectations.
- Conducted a thorough analysis of business requirements, creating user stories with acceptance criteria, and flow diagrams to provide clear guidelines for testing.
- Maintained backlogs, followed proper escalation processes, and proactively managed testing risks with effective mitigation strategies.
- Conducted test estimation, planning, and reviews.
- Developed and implemented defect management processes to ensure proper tracking of software defects.
- Acted as a test coordinator between onshore and offshore teams, ensuring seamless collaboration.
- Monitored project activities, managed test data, defect processes, and test execution planning to guarantee system quality and functionality.
- Successfully worked on various EDF Energy supplier-facing and agent-facing web applications, including Amazon Alexa skills, customer mobile app testing, client web applications, SAP-CRM, and API testing.
- Utilized tools such as HP ALM, JIRA, Confluence, SAP, SOAP UI, Visual Studio, Dell Boomi, and Alexa to facilitate efficient test management and execution.
- Employed V-model and Agile methodologies (Scrum and Kanban) to design test scopes, scenarios, and cases across multiple phases (Functional, SIT, Regression, and UAT).
- Collaborated closely with the development team to coordinate defect fixing, discussions on estimated time of arrival (ETA), and prioritization of defects for efficient issue resolution.
- Developed comprehensive UAT plans with test cases for each use case, ensuring that the system operated as expected after enhancements and changes were implemented.
- Maintained requirement traceability matrices (RTM) to track the coverage of requirements versus designed test cases.
- Provided post-production support, including end-user training, and preparation of end-user manuals.
- Fostered a culture of continuous learning, resulting in a 20% increase in the team's knowledge base.
- Led the automation of regression test cases to enhance testing efficiency and accuracy.
- Consistently motivated the team to expand their knowledge and skills by encouraging participation in training opportunities.
Test Lead
Accenture | Client : Vodafone - Telecommunications, UK and Italy
08.2010 - 07.2015
- As Test Lead, I managed a team of 15 resources and successfully led testing activities for multiple releases of the project.
- Demonstrated effective collaboration with the management and QA teams.
- Managed a team of testers in the execution of manual and automated tests.
- Monitored project activities to ensure the quality and functionality of assigned systems.
- Coordinated with the development team for defect fixing, discussing ETAs, and prioritizing defects.
- Created test scope, scenarios, and cases; reviewed test cases and test execution; and created a requirement traceability matrix (RTM).
- Responsible for test closure reports, status reports, and conducting root cause analysis for defects.
- Managed the performance process for the team, provided regular feedback, counseling, and motivated team members for optimal performance.
- Cross-trained resources across the project and different areas to ensure independent work capability.
- Tools used: Microsoft Excel, SOAP UI, Oracle Siebel, and Oracle FMW.
- Owned interface testing using Oracle Service Bus, ensuring seamless system integration and data flow.
- Played a critical role in end-to-end (E2E) testing, contributing to Change Request (CR) tests for enhanced system functionality.
- Developed comprehensive test plans, created test cases, executed test scripts, reviewed test scope, efficiently allocated work, and managed defect reporting and tracking.
- Maintained regular communication and coordination with onshore and offshore QA and development teams, ensuring effective collaboration and alignment of testing efforts.
- Created a requirement traceability matrix to ensure traceability between business requirements and corresponding test cases, ensuring comprehensive test coverage.
- Utilized HP Quality Center for streamlined test and defect management, ensuring efficient and organized processes.
- Gained valuable experience in testing Business Support System (BSS) products, such as Siebel CRM, as well as Operations Support System (OSS) products, like OSM and UMI.
- Conducted thorough testing on middleware components, including FMW and TIL, leveraging SOAP UI for service testing and XML injection.
- Developed comprehensive test scopes, scenarios, and cases for multiple phases, including functional testing, SIT, regression testing, and UAT, ensuring thorough coverage of system requirements.
- Collaborated closely with the development team, facilitating effective defect resolution through discussions on estimated time of arrival (ETA), and prioritization of defects to ensure timely resolution.
Senior Test Engineer
Wipro | Client: SFR - Telecommunication Company, France
Pune
08.2008 - 06.2010
- I worked on a network management and fault management application.
- I was involved in testing a critical OSS application, the Network Management System.
- I took charge of the transition from the onsite team, ensuring a smooth handover process and acquiring a comprehensive understanding of the application's functionality.
- Skilfully created test scenarios, test cases, test exit reports, and defect reports, contributing to effective test planning and documentation.
- Performed functional, system, integration, regression testing of software applications.
- Analyzed requirements documents to ensure proper coverage of testing activities.
- Identified root causes of defects found during software testing cycles.
- Worked closely with developers in resolving complex issues related to software functionality.
- Created detailed reports on the progress of each project phase including bug tracking and resolution status.
- Executed various types of tests, including Functional, Integration, Interface, and System Testing, to thoroughly validate the application's performance and adherence to requirements.
- Assumed responsibility for defect tracking, reporting, and diligently following up on defect fixes with the development team throughout the entire project lifecycle.
- Utilized tools such as HP QC, SQL Server, Toad, and Amdocs Cramer 6 to enhance testing efficiency and effectiveness.
Software Engineer
Wipro | Client : OLYMPUS - Optics Manufacturing
Pune
03.2008 - 07.2008
- Developed and executed test cases to ensure software functionality, reliability and performance.
- Demonstrated responsibility for understanding the functionality of the Garnet application, acquiring a deep understanding of its features and capabilities.
- Proficiently performed test data setup to ensure the availability of necessary data for executing test cases effectively.
- Executed test cases for integration testing and system testing, meticulously validating the functionality and performance of the Garnet application.
- Utilized the 'Subversion Trac' tool to report bugs and issues.
Education
Master of Computer Application -
Visvesvaraya Technological University
04.2007
B.Sc - Computer Science
Goa University
05.2004
Skills
- Agile-Scrum
- Delivery management
- Stakeholder management
- Test Management
- Resource Planning
- Risk Management
- Agile and scrum environments
- Collaboration
- Defect Management
- Effective communication
- Test Strategy & Execution
- Requirement analysis
- User stories writing
- Oracle suite (Sibel / OSS / BSS / OSM)
- Data Transformation (SAP, MDMS, Azure)
- ETL Testing
- Mobile app, B2B, B2C
- Amazon Alexa Skill
- Siebel CRM
- Non-functional Testing
- JIRA
- Confluence
- Azure Devops
- ALM Quality Center
- Zephyr
- X-ray
- Qtest
- Grip
- Postman
- SoapUI
- SQL
- Oracle
Certification
- ISTQB Certified Test Manager
- Professional Scrum Master I (PSM I)
- Professional Scrum Product Owner I (PSPO I)
- Agile fundamentals (ICP)
- SAFe 6.0 - Scaled Agile Framework
- PRINCE 2 Foundation
- AWS certified Cloud practitioner
- TOSCA Certified AS1
- Automation Anywhere RPA Advanced
Accomplishments
- Improved defect detection rate by 20%, resulting in early identification and resolution of issues during the development lifecycle.
- Achieved a 25% increase in test automation coverage, reducing manual testing efforts and regression testing time by 25%.
- Led the testing of Amazon Alexa skills for EDF Energy, making it the first energy company to launch Alexa skills in the UK in 2016.
- Led the testing and delivery of an AI-RPA solution for ESB, resulting in a successful implementation and operational efficiency, and won the AI award in 2019 Ireland.
- Received the Achieving Competitive Excellence (ACE) Award from Accenture in 2019.
- Earned the 'Feather in Cap' award at Wipro in 2010.
- Honored with the 'Woman of Wipro' award in 2009.
Volunteer Experience
- Participated in beach cleaning activities to promote environmental sustainability.
- Raised funds for Vision Ireland, supporting their mission to improve the lives of individuals with vision impairment.
Timeline
Project Delivery Lead
Accenture | Client : Depart of Justice
08.2024 - Current
Test Manager
Accenture | Client : Eirgrid -Electric utility company
09.2023 - 07.2024
Test Manager & Functional Lead
Accenture | Client : ESB - Electricity Supply Board
04.2019 - 08.2023
Test Manager
Accenture | EDF Energy - Energy supplier, UK
08.2015 - 03.2019
Test Lead
Accenture | Client : Vodafone - Telecommunications, UK and Italy
08.2010 - 07.2015
Senior Test Engineer
Wipro | Client: SFR - Telecommunication Company, France
08.2008 - 06.2010
Software Engineer
Wipro | Client : OLYMPUS - Optics Manufacturing
03.2008 - 07.2008
Master of Computer Application -
Visvesvaraya Technological University
B.Sc - Computer Science
Goa University
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