Sandra O´'Donoghue
mahon,cork
Summary
Results-driven professional specializing in project management and team leadership, dedicated to achieving quality outcomes and client satisfaction. Expertise in managing schedules, coordinating meetings, and optimizing workflows to maximize productivity. Proven ability to enhance training initiatives and refine internal systems to support organizational goals and improve sales strategies.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Tek Eir
louth, ireland
03.2020 - 12.2025
- worked remotely from home. Part time position
- Orchestrated the transition of team operations to remote work, maintaining efficiency and team cohesion during challenging times.
- Executed document photocopying, file updates, and fax communications to support staff activities.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Managed confidential information with discretion, upholding data protection standards.
- Proofread and corrected different types of documentation.
- Managed diary for senior staff, scheduling meetings and appointments to maximise efficiency.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
- Compiled data, created visualisation charts, and prepared reports to enhance team decision-making.
- Delivered administrative support to accounting team, managing data entry, file organisation, and correspondence to ensure efficient operations.
- Conducted bank reconciliations and processed journal entries and adjustments to maintain accurate records.
- Reviewed general ledger entries for accuracy and completeness.
- Processed large amounts of data and independently resolved discrepancies.
retail betting assistant
Paddy Power
cork, ireland
03.2012 - 09.2019
- Part-time position working in Paddy Powers Douglas
- Guided customers through betting options, clarifying odds and potential payouts to enable informed decisions.
- Delivered high-quality customer service, fostering strong relationships with regular patrons.
- Facilitated payment of winnings to customers, enhancing their betting experience.
- Managed large volumes of cash, demonstrating trustworthiness and proficiency in financial handling.
- Reconciled daily transactions, ensuring accurate accounting of funds at shift end.
- Utilised betting software proficiently, ensuring speedy transaction processing.
- Adapted quickly to changes in betting regulations, maintaining compliance at all times.
- Processed betting transactions efficiently, maintaining accuracy in fast-paced environments.
- Conducted age verification checks to comply with legal gambling age requirements.
- Offered guidance on responsible gambling, promoting a healthy betting culture.
- Resolved customer disputes with diplomacy, maintaining a positive atmosphere in the betting shop.
- Tracked live sporting events to deliver timely updates and enhance customer engagement.
- Calculated odds and received and paid-off bets on outcomes of sporting events or other interests.
- Maintained a clean and organised work area, upholding high standards of shop presentation.
- Managed cash flow by maintaining adequate cash and chip quantities for gaming needs.
- Organised and ran games at entertainment facilities by calculating odds, collecting bets and processing payments from interested clients.
- Analysed player behaviour to identify and remove cheats, keeping gaming activities fair and minimising the establishment's losses.
- Explained and interpreted the rules of gaming institutions to interested customers for compliance reasons.
- Supervised players' actions, identified indicators of additive gambling and alerted supervisors to intervene and offer assistance.
- Reconciled accounts by auditing cash and other remittances against recorded transactions to minimise company losses.
- Resolved customer disputes with professionalism and patience, maintaining a calm atmosphere in high-stress situations.
- Managed multiple betting terminals simultaneously, demonstrating exceptional multitasking abilities and attention to detail.
- Contributed to marketing initiatives by distributing promotional materials and engaging with potential customers.
- Kept abreast of sporting events and betting regulations, offering expert advice and up-to-date information to customers.
Trainee Accountant
Ag associates accounting
cork, ireland
09.2010 - 07.2011
- Gained practical experience in accounting while studying for Certified Accounting Technician qualification.
- Reviewed general ledger entries for accuracy and completeness.
- Conducted bank reconciliations and processed journal entries and adjustments to maintain accurate records.
- Supported accounting team through data entry, file management, and correspondence handling to ensure smooth operations.
- Calculated, prepared and filed payroll taxes for clients.
- Assisted in preparing financial statements, including profit and loss accounts, budgets, cash flows, and variance analysis.
- Tracked and resolved missing transactions to ensure timely payments.
- Prepared data and audit files for external audit.
- Participated in internal audits, preparing necessary documentation and reports for auditors.
- Reconciled expenses and accounts, including company credit cards and expense accounts, to maintain accurate financial records.
- Reconciled monthly bank statements and resolved discrepancies.
Deli Assistant
JJ O'Driscolls
cork, ireland
03.2003 - 02.2008
- Part-time position. working in butcher's also and closing the deli in the evenings. left due to a high risk pregnancy
- Prepared a variety of deli items, including sandwiches and salads, ensuring compliance with hygiene standards to promote customer safety.
- Maintained cleanliness of the deli area, including counters and equipment, following health regulations.
- Prepared salads, sandwiches and soups with excellent presentation to demonstrate creativity and stimulate the senses of customers.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Swept mopped and wiped all surface areas using appropriate cleaning solutions to comply with quality and cleanliness standards.
- Portioned food onto plates, garnished items and presented items to customers.
- Operated slicing equipment safely, ensuring precise cuts of meats and cheeses as per customer requests.
- Conducted temperature checks on deli products to comply with food safety standards.
- Packaged and restocked counter with processed meat, cheese and bread to create an inviting display and enhance customer choice.
- Participated in food safety training sessions, staying updated on best practices and regulations.
- Prepared ingredients for recipes, cleaning, peeling and trimming different foodstuffs.
- Arranged special orders and prepared party trays to meet customer needs for gatherings and events, showcasing flexibility and service orientation.
- Input customer orders and processed payments for foods and beverages.
- Disposed of waste and recycling in appropriate containers.
- Attended training sessions and participated fully in play-role activities to hone relevant job skills.
- Operated and monitored equipment and machinery to maintain wear and tear.
- Communicated special requests with kitchen teams to fulfil individual order requirements.
- Kept buffet bars well-stocked and recorded quantities used for official record keeping.
Department Store Sales Assistant
Argos
cork, ireland
09.2001 - 03.2002
- fPart-time Position while studying in college. left due to a high-risk pregnancy.
- Managed inventory levels through regular stock checks and timely reordering to ensure product availability.
- Tracked inventory use and estimated needs for timely reordering.
- Maintained clean and visually appealing product displays through routine merchandising tasks and deep cleans.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Managed returns process, assessing items for damage and processing refunds or exchanges in line with company policy.
- Assisted customers in selecting products by offering tailored advice to enhance their shopping experience.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
Retail Sales Associate
Centra
cork, ireland
05.2000 - 10.2001
- Guided customers in product selection, providing detailed information to enhance shopping experience and drive sales.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Promoted new products and promotions to customers, contributing to overall sales growth.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Kept shelves neat, clean and organised through visual merchandising.
- Cultivated positive relationships with customers to foster loyalty and encourage repeat business.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed sales transactions accurately, handling cash and card payments with attention to detail.
Sales Assistant
Shell Garage
cork, ireland
02.2000 - 06.2001
- Collected payments by cash, credit or debit and provided invoices to establish proof of transaction.
- Processed transactions efficiently, handling cash, credit, and debit payments for fuel purchases.
- Advised customers on fuel types and prices, enhancing their purchasing decisions.
- Enhanced customer loyalty through exceptional service, leading to repeat business and positive feedback.
- Conducted regular stock checks, maintained inventory levels, and reordered stock to prevent shortages.
- Labeled and priced products while strategically displaying signs to attract customers and drive sales.
- Resolved customer complaints calmly and professionally, ensuring high levels of satisfaction.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Managed stock levels on the shop floor, ensuring availability of products and maintaining neat displays.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
Party Planner & Supervisor
McDonald's
cork, ireland
10.1997 - 01.2001
- Managed event administration, overseeing contracts, payments, and records to ensure seamless execution.
- Carried out daily cash office float reconciliation processes, maintaining financial efficiency.
- Guided customers in product selection, delivering tailored advice to enhance their experience.
- Kept shelves neat, clean and organised through visual merchandising.
- Addressed customer enquiries, ensuring timely and accurate responses to enhance service satisfaction.
Education
Higher National Diploma - Accountant Technician
01-2023
b
- Dissertation in Business Law
- accountant technician diploma
- studied remotely due to Covid
- passed all exams with honours
- Part time, Two year course.
Certificate of Higher Education - Certified Accounting Techician
01-2010
- Academic Achievement Award
- won a scholarship to attend the college
- passed all exams with honours
Skills
- Data entry
- File management
- Document management
- Email management
- Scheduling
- Reception management
- Billing
- Transaction processing
- Cash handling
- Cash management
- Basic accounting understanding
- Accounting support
- Bookkeeping knowledge
- Microsoft Office
- Organisational skills
- Organizational skills
- Time management
- Attention to Detail
- Task prioritisation
- Task flexibility
- Problem solving
- Client relations
- Exceptional customer service
- Customer focus
- Conflict resolution
- Relationship building
- Team collaboration
- Communication skills
- Verbal articulation
- Confident communicator
- Multitasking efficiency
- Precision under pressure
- Approachable personality
- Patience and tact
- Empathetic listening
- Outgoing and enthusiastic
- Filing systems knowledge
- Event planning
- Travel arrangements
- Social media marketing
- Visual merchandising
- Product knowledge
- Fashion trend awareness
- Product retention
- Product display setup
- Stock counting
- Cash handling accuracy
- Refund processing
- Electronic payment processing
- Face-to-face selling
- Complaint resolution
- Computer literate
- Precise money handling
- Outgoing and enthusiastic
- Empathetic listening
- Fashion trend awareness
- Product display setup
- Refund processing
- Social media marketing
- Electronic payment processing
Languages
English
Proficient
C2
Irish
Proficient
C2
Interests
- maintaining a healthy lifestyle with regular exercise, running, walking orienteering & cycling
- Sports enthusiast including football, wrestling & swimming
- Regular Concert attendee
- historical Documentaries
- Avid reader
Timeline
Administrative Assistant - Tek Eir
03.2020 - 12.2025
retail betting assistant - Paddy Power
03.2012 - 09.2019
Trainee Accountant - Ag associates accounting
09.2010 - 07.2011
Deli Assistant - JJ O'Driscolls
03.2003 - 02.2008
Department Store Sales Assistant - Argos
09.2001 - 03.2002
Retail Sales Associate - Centra
05.2000 - 10.2001
Sales Assistant - Shell Garage
02.2000 - 06.2001
Party Planner & Supervisor - McDonald's
10.1997 - 01.2001
Accounting 'technician Ireland (ATI) - Higher National Diploma, Accountant Technician
Chartured Accounts school - Certificate of Higher Education, Certified Accounting Techician