Sandra Naughton
Ballinamore Bridge
Summary
Compassionate, caring professional known for effective communication, relationship development, delivering executive support and team leadership to the business. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, database management. Recognised for exemplary customer service and team collaboration.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Regional Support Coordinator
Pieta House
Galway
05.2023 - 06.2026
- Managed first-line contact for potential clients and stakeholders through phone support and query handling.
- Completed risk and suitability screening for callers to assess access to Pieta intervention and counselling service, with signposting as needed.
- Coordinated allocation of new client appointments.
- Maintained accurate client records and kept status and appointment details up to date.
- Liaised with therapists and centre service managers to support smooth service delivery.
- Oversaw inbox monitoring and email responses to maintain timely communication.
- Logged and reported complaints, compliments, and incidents in line with reporting procedures.
- Applied GDPR, data protection, and confidentiality requirements across all record keeping and client communication.
Centre Administrator
Pieta House
Athlone
01.2023 - 05.2023
- Welcomed clients at centre and handled front desk duties.
- Supported petty cash, post, and donations processing in line with company policy.
- Completed maintenance and safety checks and liaised with operations team on follow-up actions.
- Provided day-to-day administrative support.
- Arranged meetings and recorded minutes when required.
- Maintained organised filing systems for paper and electronic records.
- Monitored office resources for smooth centre operation within budget and arranged office equipment, stationery orders, and delivery coordination.
- Submitted invoices and supporting documents on time.
- Completed maintenance and safety inspections, then worked with operations team on related follow-up actions.
Senior Office Administrator
Dexters Estate Agent
London
08.2018 - 12.2020
- Created and maintained spreadsheets in Excel.
- Managed daily calendar and scheduled meetings for director.
- Maintained office appearance, filing systems, and stationery stock.
- Provided administrative support through copying, faxing, and document distribution.
- Drafted letters and general correspondence for customers and clients.
- Updated company website portals, newspapers, magazines, and window displays.
- Trained and coached new team members.
Customer Service Team Leader
Beauty Pie
London
08.2016 - 08.2018
- Mentored junior team members on methods to provide outstanding service to customers.
- Generated and distributed daily reports and order acknowledgements to appropriate personnel.
- Filled out daily logs and created weekly reports detailing activities.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Exceeded team goals by leading meetings, sharing best practices and implementing sales initiatives.
- Increased positive customer experiences by successfully resolving conflicts.
- Developed, implemented and monitored customer service plans to maximise customer satisfaction.
- Trained staff on operating procedures and company services.
- Effectively communicated with team members to maintain clearly defined expectations.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
Education
Bachelor of Arts - Counselling & Psychotherapy
ICPPD
Athlone09-2023
Level 5 QQI - Payroll
Galway Technical Institute
Galway2022
Bachelor Business - Business Management
Galway Mayo Institute of Technology
Ireland, Galway2011
Skills
- Proficient in Microsoft Office
- Interpersonal/Relational Skills
- Leadership skills
- Team collaboration
- Data management
- Analytical problem solving
Certification
• First aid certification
• HSE Assist trained
• HSE Understanding Self-Harm Workshop
• Child First Certification
• Safeguarding Adults at Risk of Abuse Certification
• Full Clean Driving License
• HSE Assist trained
• HSE Understanding Self-Harm Workshop
• Child First Certification
• Safeguarding Adults at Risk of Abuse Certification
• Full Clean Driving License
Timeline
Regional Support Coordinator
Pieta House
05.2023 - 06.2026
Centre Administrator
Pieta House
01.2023 - 05.2023
Senior Office Administrator
Dexters Estate Agent
08.2018 - 12.2020
Customer Service Team Leader
Beauty Pie
08.2016 - 08.2018
Bachelor of Arts - Counselling & Psychotherapy
ICPPD
Level 5 QQI - Payroll
Galway Technical Institute
Bachelor Business - Business Management
Galway Mayo Institute of Technology