Sandra Karmani

• Assisting in training and mentoring of new hires in the team.
• Participating in ad-hoc projects such as; Bordereaux processing and reconciliations.
• Collaborating with various departments to create efficient processes.
• Monitoring active projects and developing measurable performance indicators.
• Liaising with Underwriters to maintain proficiency and transparency regarding policies.
• Drafted procedure manuals, work definitions and standard operating procedures.
• SME for Marine/Energy/War LOB

• Capturing accurate and complete data in underwriting system
• Developing key knowledge to understand the differences between Slips for multiple lines of business
• Processing Underwriting documentation within pre-defined service level agreements (SLA’s), to ensure timely and accurate capture of data
• Querying resolution within the team, or direct with Underwriting Assistants
• Quality Assurance of data entry
• Ad hoc project work
• General Administrative duties
• Acting in accordance with all applicable supervisory bodies, principals, rules and regulations

• Setting up new claims
• Updating existing claims
• Processing reserves and payments
• Updating claims diary
• Providing data reports
• Compiling weekly dashboards
• Maintaining Excel spreadsheets
• Carrying out sanctions and premium checks
• Mailbox management
• Bordereaux upload and mapping to Bordereaux Management System
• Reviewing and cleansing bordereaux claims data

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing products inside and out.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Budget Tracking- invoice processing + reporting
• Managing claim rebates
• Administration of claim pre-approvals, working with cross-functional team
• Following risk management procedures
• Complying with Company policies
• Reviewing action plans + monitoring progress and meeting requirements
• Delivering high quality results
• Exchanging oral + written ideas
• Supporting operational excellence + identifying opportunities to improve processes.

• My objective for this role was to coordinate the smooth running of the administrative staff of the company, and perform the following duties, including, but not limited to:
• Answer all telephone queries
• Deal with all email queries
• Resourcing
• Supporting the recruitment team
• Helping source candidates in Ireland and the EU for the recruitment team
• CV screening
• Posting job
• Managing jobs board
• Notifying line manager of any issues, perceived or otherwise
• Data entry
• Maintain confidentiality
• Any other reasonable duties

• Participated in community work.
• Solving any problems/constraints within the community.
• Introducing new ideas and solutions to issues.

• Provided assistance in supervising leaving certificate students
• Managed time appropriately
• Ensured invigilator is in good working condition at all times