Overview
Work History
Education
Skills
About Me
Computing Skills
Interest
References
Timeline
Generic

Samuel Williams

Waterford

Overview

1
1
year of professional experience

Work History

Call Center Advisor

Infosys
Waterford
06.2024 - Current
  • Provided customer service and technical support to customers via phone, email, and chat.
  • Assisted customers with navigating the company website as needed.

Catering Assistant

Supermacs
Waterford, Clonmel
07.2023 - 01.2024
  • Prepared food items according to recipes and instructions.
  • Provided excellent customer service by interacting with customers in work.
  • Cleaned kitchen equipment and surfaces at the end of each shift.

Catering Assistant

Faithlegg Hotel
Waterford
07.2023 - 07.2023
  • Assisted in setting up and breaking down catering events.
  • Ensured quality control of all food products before serving.
  • Organized buffet tables, beverage areas, and other service stations prior to events.
  • Provided excellent customer service by interacting with guests during events.
  • Maintained a safe working environment by adhering to safety protocols at all times.

Education

Bachelor of Science - Computer Forensics

South East Technology University
Waterford
01-2027

Abbey Community College
Ferrybank, Waterford
05-2023

Skills

  • CRM Software
  • Call handling
  • Call Control
  • Sales closing
  • Technical Support
  • Report Preparation
  • Complaint resolution
  • Customer Service

About Me

I am a Student in South East Technological University, studying BSc (Hons) in Applied Computing in Forensics and Security. As of now I am currently looking for work placement. Hopefully I should be available to start in January 2026 for a 9 month period till September. My interest in work concerns to cybersecurity.

Computing Skills

  • Operating systems: Windows, Linux, iOS, Android
  • Programming languages: Java, JavaScript, JavaFX, Python, CSS,
  • Software / Tools: AWS, Cisco, Autopsy, IntelliJ, GitHub, Hex Editors, Office 365 Apps, SceneBuilder.

Interest

Sport: In my spare time I like to play some casual basketball with friends and I am a member of a gym in which if been going to for 4 years.

Gaming: I play various of games, and I always enjoy them as it has been a big part of me while growing up. Right now I am enjoying spiderman miles morales on the PlayStation 5.

Fashion:  As of recent my interest in fashion has been growing as I try new styles and even have a small shoe collection that I hope to increase soon.

Art:  I grew up with a passion for art more specifically drawing and even though I spend less time on it compared to when I was younger I tend to draw now and again.

References

Jason Kennedy,    Chloe Vereker

Manager,            Leader

Supermacs.      Faithlegg Hotel

Barrond street   Faithlegg

Waterford   Waterford

Tel.: 0851791498  Tel.: 0830866868

Timeline

Call Center Advisor

Infosys
06.2024 - Current

Catering Assistant

Supermacs
07.2023 - 01.2024

Catering Assistant

Faithlegg Hotel
07.2023 - 07.2023

Bachelor of Science - Computer Forensics

South East Technology University

Abbey Community College

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Samuel Williams