SAMUEL TORRES
Cork City,Ireland
Summary
Accomplished professional with expertise in product development insights, web and app design, and technical troubleshooting. Proficient in Figma, Miro, and HTML5, with strong skills in SQL and Python programming. Demonstrates excellence in customer service and mentoring, with a proven track record in fraud detection strategies and EDD/AML knowledge. Adept at work prioritisation and data management using Excel, complemented by Salesforce expertise. Career goals include leveraging technical skills to drive innovative solutions in product development.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Protection Associate
Remitly
Cork
02.2022 - 11.2023
- Monitor real-time queues and identify high risk transactions within the business portfolio such as fraud, theft and similar other risks
- Determine best practices to support with the identification of transaction patterns and trends.
- Contact customers and banking institutions to verify transactions and payment information.
- Help resolve customer transaction queries across multiple channels in a professional, timely and appropriate manner.
- Provide support project and other ad-hoc work, which can be up to 20% of your overall responsibilities.
- Oversee daily fraud screening and compliance workflows to ensure delivery of customer transactions.
- Investigate suspicious activity, escalating cases where regulatory reports may be required, and working upstream with internal tools teams to systematically eliminate unwanted activity from the Remitly platform.
- Implement risk management and governance on fraud prevention and control.
- Inbound calls taken to help customers with any issues regarding their transactions.
Acute Stabilization Unit Psych RN - Per diem at Maguire County Jail
Liberty Health Corporation
RWC, CA
03.2020 - 12.2021
- Assess patients' mental and physical health.
- Coordinate with in-house medical clinic and SMMC clients' appointments and follow up, treatment plans, diagnostics orders in a timely matter.
- Mental health crisis interventions in coordination with Emergency Response Team and deputies on site.
- Medication administration. Including long acting injections and medical medications.
- Court mandated medication management.
- Phlebotomy tasks as needed.
- Collected, analysed, and interpreted data and information from health care members and documents actual and/or potential nursing diagnoses.
Psychiatric Registered Nurse
Caminar Mental Health Clinic
San Mateo, CA
03.2017 - 09.2019
- Conducted comprehensive assessments of mental and physical health to determine care requirements.
- Designed individualised medical and psychiatric care plans to achieve optimal patient outcomes.
- Coordinated with primary care providers to facilitate timely scheduling and treatment.
- Administered long-acting medications via intramuscular injections across multiple settings.
- Educated diabetic patients on glucometer usage, insulin administration, and necessary lifestyle changes.
- Advocated for patients while instructing families on essential care protocols.
- Ensured prescription accuracy through meticulous medication reconciliation processes.
- Facilitated group classes to improve client understanding of new medication orders.
- Exhibited strong leadership skills whilst acting as charge nurse handling administrative duties alongside regular responsibilities.
- Administered prescribed medications, ensuring patient safety and compliance with medication regimen.
- Educated family members about mental health issues, fostering a supportive environment at home.
- Fostered an atmosphere of trust and support for patients through empathetic communication methods.
Education
Associate of Science Degree - Nursing
Excelsior University
Albany, New York 01.2003 - 06.2008
Diploma of Higher Education - UX Design
Dublin College University
Dublin, IrelandSkills
- Product development insights
- Figma and Miro
- Web and app design
- Work prioritization
- SQL proficiency
- Mentoring and training
- Salesforce expertise
- Customer service excellence
- Excel and data entry
- HTML5 proficiency
- Technical troubleshooting
- Python programming
- EDD and AML knowledge
- PEP identification skills
- Fraud detection strategies
Certification
- California Registered Nurse License, 738811
- BLS certification
Affiliations
- Reading , cooking, writing, films, photography.
Timeline
Customer Protection Associate
Remitly
02.2022 - 11.2023
Acute Stabilization Unit Psych RN - Per diem at Maguire County Jail
Liberty Health Corporation
03.2020 - 12.2021
Psychiatric Registered Nurse
Caminar Mental Health Clinic
03.2017 - 09.2019
Associate of Science Degree - Nursing
Excelsior University
01.2003 - 06.2008
Diploma of Higher Education - UX Design
Dublin College University
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