Samuel Mavelil

· Oversaw the everyday operations of several teams.

· created reports and conducted operational data analysis to aid in company decision-making.

· found process enhancements that decreased manual labour and sped up turnaround times.

· worked directly with the customer service, finance, and compliance departments to address operational problems.

· oversaw connections with outside suppliers and made sure service requirements were fulfilled.

· Tracked key performance indicators to monitor team efficiency., and performance trends were reported to management.

• Managed stock inventory, ensuring timely fulfilment of customer orders.
• Represented organisations at seminars, conferences and business events.

• Assisted in operations during the COVID-19 pandemic by prospecting leads and articulating the value proposition over the phone in fluent English, contributing to customer acquisition and activation targets within a fast-paced operations culture.
• Learned various specs and features of in-showroom vehicles.
• Handled clients’ needs for spare parts and car services online and offline, applying an e-commerce focused approach to capture requests and advise on payment features that improved customer experience.
• Supported day-to-day operations—including customer follow-up, test drives, and vehicle delivery—while tracking a simple pipeline to meet focused targets through consistent communication and timely follow-through.
• Completed data entry tasks, ensuring accuracy and promptness.

• Effectively categorised data under the guidance of a senior accountant, supporting payments reconciliation and documenting findings with clear, concise communication to enhance downstream sales reporting and KPIs.
• Monotonously followed protocol regarding data collection, storage of data and management of files..
• Cross-checked all vital excel data before submission for further use.
• Adhered to the company's protocol when exchanging data between departments..
• Systematically provided administrative support.