Samson Antonio Dsouza
Limerick,Ireland
Summary
Accomplished professional with expertise in restaurant operations management, team leadership, and guest experience management. Demonstrates proficiency in staff training and development, inventory control, and cost management to ensure service quality standards are met. Skilled in complaint resolution and food safety & hygiene compliance, driving upselling and revenue generation. Committed to enhancing operational efficiency and customer satisfaction while pursuing opportunities for career advancement within the hospitality industry.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Restaurant Manager
Tuscany Italian Restaurant
Castletroy, Ireland
2026.02 - 2026.03
- Facilitate daily restaurant operations to ensure seamless service and positive guest experiences.
- Support front-of-house staff in maintaining high standards of hospitality.
- Assist in addressing guest relations and handling service recovery effectively.
- Collaborate with kitchen and bar teams to promote efficient service and quality food.
- Monitor reservations, table turnover, and service flow during busy periods.
- Aid in staff training, onboarding, and performance assessments.
- Ensure adherence to food safety and hygiene standards.
- Assist with inventory management, stock ordering, and controlling costs.
Food & Beverage Supervisor
Kilmurry Lodge Hotel
Limerick, Ireland
2023.05 - 2026.02
- Oversaw daily operations of restaurant and bar in high-volume hotel setting.
- Supported service teams in providing excellent experiences for guests.
- Assisted in scheduling staff for shifts and monitoring service quality.
- Guided junior staff to uphold high service standards.
- Addressed guest complaints with professionalism to enhance customer satisfaction.
- Monitored compliance with health, safety, and food hygiene standards.
Food & Beverage Supervisor / Trainee Manager
AIDA Cruises
, International Cruise Line
2016.12 - 2022.07
- Assisted in managing restaurant service operations on international cruise ships.
- Supervised service teams from diverse cultural backgrounds and coordinated daily operations.
- Supported staff scheduling, training, and performance monitoring.
Food & Beverage Assistant
Hilton Mumbai International Airport
Mumbai, India
2015.01 - 2016.11
- Oversaw restaurant operations to enhance luxury guest service delivery.
- Facilitated exceptional VIP dining experiences through strategic planning.
- Managed banquet operations to optimise guest satisfaction and efficiency.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Followed strict alcohol serving laws maintaining legal compliance.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Adapted quickly to changing schedules ensuring consistent performance.
Food & Beverage Steward
The Leela Mumbai
Mumbai, India
2013.06 - 2014.12
- Provided professional service in a five-star luxury hotel environment.
- Maintained high standards of guest service and operational efficiency.
- Communicated effectively with kitchen staff to relay customer requirements, ensuring accurate orders.
- Ensured cleanliness of dining area to maintain a pleasant environment for guests.
Education
Master’s Degree - International Business Management
Griffith College
Limerick 2023.01 - 2024.01
Bachelor’s Degree - Hotel Management
Rizvi College of Hotel Management
MumbaiSkills
- Restaurant Operations Management
- Team Leadership
- Guest Experience Management
- Staff Training & Development
- Inventory Control
- Cost Management
- Service Quality Standards
- Complaint Resolution
- Food Safety & Hygiene Compliance
- Upselling & Revenue Generation
Languages
English
Fluent
German
Intermediate (B1)
Certification
Certified in MS Office Suite
Timeline
Restaurant Manager
Tuscany Italian Restaurant
2026.02 - 2026.03
Food & Beverage Supervisor
Kilmurry Lodge Hotel
2023.05 - 2026.02
Master’s Degree - International Business Management
Griffith College
2023.01 - 2024.01
Food & Beverage Supervisor / Trainee Manager
AIDA Cruises
2016.12 - 2022.07
Food & Beverage Assistant
Hilton Mumbai International Airport
2015.01 - 2016.11
Food & Beverage Steward
The Leela Mumbai
2013.06 - 2014.12
Bachelor’s Degree - Hotel Management
Rizvi College of Hotel Management