SAMREENA KAUR
Dublin
Summary
Dedicated IT Support professional with 4 years of experience in the service industry seeking position in an organization where i can utilize my knowledge and experience.
Overview
4
4
years of professional experience
Work History
IT Support Engineer
Ergo
East Wall
02.2019 - 07.2023
- Assumed full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded
- Ensured strict adherence to SLA's when dealing with customer tickets/calls
- Installed, configured, and performed troubleshooting of IT related software and hardware
- Performed routine day-to-day system security checks/backups and produce up-to-date status reports
IT Support Engineer
Evros
Cherrywood
08.2019 - 01.2023
- Acted as the IT Point of contact for an organization of 120 employees
- Maintained best practices, processes, and procedures to underpin the onboarding and offboarding processes for Active Directory accounts (Users, Services)
- Was responsible for keeping computer hardware in excellent working condition through regular maintenance and performance examination
- Provided resolution to end users’ issues by determining the root cause of the problems in ‘easy to understand’ Business facing terminology and implementing corrective solutions
- Managed the installation and configuration of hardware and software and other products to deliver required service levels related to desktop
- Configured new employee workstations including all hardware, software, and other peripherals
- Developed and maintained accurate network documentation to provide management with proper understanding of organizational needs
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
Education
Post Graduate Diploma - International Business Management
Griffith College
01.2019
Certificate in International Business - Processing
Griffith College
01.2018
Skills
- Communication
- Time Management
- Adaptability
- Critical thinking
- Technical Skills
- Azure
- Windows 10 administration
- Software Installation
- Hardware Maintenance
- Technical Issue Analysis
- Data Entry
- Software Diagnosis
- Troubleshooting Proficiency
- Customer Service Expert
- Application Support
- Staff Education and Training
Sabbatical
Visa in Processing - August 2023- Dec 2023 ( Currently on Stamp 1-Allowed to work without an employment permit)
Took time off to be with family - January 2024- March 2024
Timeline
IT Support Engineer
Evros
08.2019 - 01.2023
IT Support Engineer
Ergo
02.2019 - 07.2023
Post Graduate Diploma - International Business Management
Griffith College
Certificate in International Business - Processing
Griffith College
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