Samir Laham Filho
Barcelona
Summary
A detail-oriented individual with a passion for excellence, and a great understanding of data analytics and process management. 5+ years of experience in different areas ranging from Customer Experience, Trust and Safety, and Project Management. I have solid experience in managing tasks and collaboratively serving teams both as an individual contributor and in a leading position, ensuring high quality in decision-making.
Overview
4
4
years of professional experience
Work History
Scrum Master
Aer Lingus
Dublin (Remote)
2023.10 - Current
- Serving a Scrum Team that enables products and services to be delivered by collaborating with PCDs
- Facilitating and engaging in Scrum ceremonies, and guiding the team to get improvements at every sprint
- Maintaining and improving set KPI’s such as team velocity and strictly following PMIS directives for better reporting
- Communicating with other Scrum Masters (Scrum of Scrums) to engage in new ideas to facilitate work at a team and company level
- Managing team’s time registering to track and manage projects and workloads
Business Support Analyst
Aer Lingus
Dublin (Remote)
2022.07 - 2023.10
- Enabled software development teams to release their work from test environments to production by debugging, manipulating, and testing new features via a wide range of applications
- Worked on several BAU tasks such as re-releasing seasonal routes and updating ancillaries, while serving as a direct SME for the Mobile and Payments teams
- Supported Agile Release Trains during and after releases by regression testing software and performing hypercare post-launch
- Released insights to higher management based on retrieved data
- Maximization of Revenue figures and profit optimization
User Experience Data Analyst
Accenture
Dublin
2021.04 - 2022.06
- Labeled and flagged potentially hazardous content in European and UK markets
- Enforced business operations workflow for a major social media company
- Conducted RCA calls to ensure improved performance and meeting operational standards
Senior Receptionist
Harcourt Hotel
Dublin
2019.09 - 2021.03
- Redesigned method for guests’ arrival reducing the time of check-in by roughly 30%
- Ensured team’s performance was being met and KPIs hit daily
- Labelled content, material documentation and invoices
- Planned and set up company events, internal meetings, and client visits
- Reviewed guests’ information content according to GDPR
Education
Entrepreneurship in Emerging Economies -
Harvard Business School
07.2022
BA (Hons) Project Management -
Dublin Business School
05.2022
Google Data Analytics Professional Certificate -
Google
05.2022
Skills
- Workflow Analysis
- Resource Allocation
- Software Process Management
- Project Management
- Technology Implementation
Websites
- linkedin.com/in/samirlaham
- https://bcert.me/bc/html/show-badge.html?b=ikqxxvge
- https://www.linkedin.com/learning/certificates/83a500965bb392073d5e0b78e1df8500e2b1110c7373400fe0df5b682231cb12?accountId=2207393&u=2207393&success=true&authUUID=m4f8p2hzS9effjzw0bD%2F9A%3D%3D
- https://www.instagram.com/happyhelpbrasil/
Languages
- Portuguese - Native speaker
- English - Full professional proficiency
- Spanish - Limited professional proficiency
Extracurricular Activities
Freelancer as a Data Analyst and Social Media Manager. Currently working with Brazilian favor-exchanged start-up Happy Help.
Timeline
Scrum Master
Aer Lingus
2023.10 - Current
Business Support Analyst
Aer Lingus
2022.07 - 2023.10
User Experience Data Analyst
Accenture
2021.04 - 2022.06
Senior Receptionist
Harcourt Hotel
2019.09 - 2021.03
Entrepreneurship in Emerging Economies -
Harvard Business School
BA (Hons) Project Management -
Dublin Business School
Google Data Analytics Professional Certificate -
Google
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