Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Timeline
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Samir Laham Filho

Barcelona

Summary

A detail-oriented individual with a passion for excellence, and a great understanding of data analytics and process management. 5+ years of experience in different areas ranging from Customer Experience, Trust and Safety, and Project Management. I have solid experience in managing tasks and collaboratively serving teams both as an individual contributor and in a leading position, ensuring high quality in decision-making.

Overview

4
4
years of professional experience

Work History

Scrum Master

Aer Lingus
Dublin (Remote)
2023.10 - Current
  • Serving a Scrum Team that enables products and services to be delivered by collaborating with PCDs
  • Facilitating and engaging in Scrum ceremonies, and guiding the team to get improvements at every sprint
  • Maintaining and improving set KPI’s such as team velocity and strictly following PMIS directives for better reporting
  • Communicating with other Scrum Masters (Scrum of Scrums) to engage in new ideas to facilitate work at a team and company level
  • Managing team’s time registering to track and manage projects and workloads

Business Support Analyst

Aer Lingus
Dublin (Remote)
2022.07 - 2023.10
  • Enabled software development teams to release their work from test environments to production by debugging, manipulating, and testing new features via a wide range of applications
  • Worked on several BAU tasks such as re-releasing seasonal routes and updating ancillaries, while serving as a direct SME for the Mobile and Payments teams
  • Supported Agile Release Trains during and after releases by regression testing software and performing hypercare post-launch
  • Released insights to higher management based on retrieved data
  • Maximization of Revenue figures and profit optimization

User Experience Data Analyst

Accenture
Dublin
2021.04 - 2022.06
  • Labeled and flagged potentially hazardous content in European and UK markets
  • Enforced business operations workflow for a major social media company
  • Conducted RCA calls to ensure improved performance and meeting operational standards

Senior Receptionist

Harcourt Hotel
Dublin
2019.09 - 2021.03
  • Redesigned method for guests’ arrival reducing the time of check-in by roughly 30%
  • Ensured team’s performance was being met and KPIs hit daily
  • Labelled content, material documentation and invoices
  • Planned and set up company events, internal meetings, and client visits
  • Reviewed guests’ information content according to GDPR

Education

Entrepreneurship in Emerging Economies -

Harvard Business School
07.2022

BA (Hons) Project Management -

Dublin Business School
05.2022

Google Data Analytics Professional Certificate -

Google
05.2022

Skills

  • Workflow Analysis
  • Resource Allocation
  • Software Process Management
  • Project Management
  • Technology Implementation

Languages

  • Portuguese - Native speaker
  • English - Full professional proficiency
  • Spanish - Limited professional proficiency

Extracurricular Activities

Freelancer as a Data Analyst and Social Media Manager. Currently working with Brazilian favor-exchanged start-up Happy Help.

Timeline

Scrum Master

Aer Lingus
2023.10 - Current

Business Support Analyst

Aer Lingus
2022.07 - 2023.10

User Experience Data Analyst

Accenture
2021.04 - 2022.06

Senior Receptionist

Harcourt Hotel
2019.09 - 2021.03

Entrepreneurship in Emerging Economies -

Harvard Business School

BA (Hons) Project Management -

Dublin Business School

Google Data Analytics Professional Certificate -

Google
Samir Laham Filho