Sami Marco Farsakh
Dublin
Summary
Experienced and dedicated Sales, Business Development, Account Management professional specializing in driving profitable growth in competitive sectors through proactive account management and business development, lead generation and cold calling. Adopts a consultative approach maintaining a loyal client base through developing winning business plans that lead to increased sales and building strong long lasting and effective relationships.
Overview
11
11
years of professional experience
Work History
Sales & Admin
Travelling Languages
2022.09 - Current
- Answering inquiries via email and phone within 24 hours (on working days)
- Meeting potential clients (students) on Zoom or in person to provide information about our services and to close sales
- Be aware of follow-up emails and calls to be done in the sales department and stay on top of the schedule
- Keep CRM up to date with all activities and insights
- Managing client relationships
- General office administration
- Providing support to management and other team members as required
Sales Executive ( SDR ) UKI
Accenture
2022.04 - 2023.07
- Contact new and existing clients on a daily basis, identifying sales opportunities and providing these businesses with the best solution / product for their business goal(s)
- Improve your client’s experience by driving optimal and appropriate product adoption to maximize their business
- Manage a portfolio (book of clients) of SMB clients and take responsibility for growing revenue (by increasing product / solution sales and adoption)
- Build and maintain a positive relationship with assigned portfolio of clients
- Provide pre and post-sales assistance for all applicable products, including guided product implementation / setup as needed
- Present yourself as an expert on advertising solutions to advise, educate, and support clients on their use
- Use a variety of tools to be able to properly communicate and drive client’s business to success
Digital Marketing Customer Experience Associate
Accenture
2021.09 - 2022.04
- Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries.
- Liaise with other support teams, or product teams as required to resolve requests/issues in timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
Sales Support Representative
Sojern
2021.02 - 2021.06
- Be a key player on a global team supporting and streamlining pre-sales operations and ensuring Data hygiene.
- Focusing to support regional Sales Processes with data entry into Salesforce and prospecting new leads an average of 40 in a weekly basis for the Sales Team using various tools including LinkedIn sales features and qualifying them.
Content Moderation Associate /Process Executive
Cognizant
2020.09 - 2021.01
- Make decisions as to what course of action needs to be taken to ensure correct information is displayed by engaging B2B customer in outbound phone calls to verify information in a courteous, professional and efficient manner.
- Process and raise required requests/transactions and make decisions related to customer requirements.
- Follow all compliance and security measures relating to client data. • Take action on process transactions and handle the same with proper research.
- Adhere to process quality metrics and strive to exceed the monthly quality & productivity targets.
- Adhere to process norms and structure and adapt to a fast-paced environment with frequent business updates.
Market Executive/Account Manager
Hostelworld
2019.02 - 2020.04
- Successfully increased market share and revenue of the EMEA region KPI across identified key cities by managing and monitoring any performance issues.
- Provided 1st hand support to the business in identifying and exploiting a wide range of business opportunities through high volume of contacts including cold calling and email in a weekly basis
- Promoted market growth in the transaction revenue by maintaining the existing allocation and reaching optimal performance and achieving 90 % of the quarterly team target, with a contribution of 15 % and reaching personal target on sales goals.
- Demonstrated expertise in on boarding and effectively managed territory existing properties portfolio growth analysis.
- Conducted meetings with clients and administered maintenance of client portfolio.
- Effectively oversaw the timely implementation of translation projects into Italian.
- Diligently assisted in the translation of projects in other languages, including Spanish and Portuguese, while keeping an eye on the business requirements.
Sales/Support Executive
Hostelworld
2018.04 - 2019.02
- Maintained professionalism in content management and quality control.
- Spearheaded the expansion of travel and tourism allocation of the assigned regions, focusing on new entry facilities and achieving targets of minimum 20 weekly new properties
- Utilized excellent communication skills while coordinating emails and high volume outbound and inbound calls using my multilingual skills.
- Created and implemented successful strategies that led to the growth of sales during blitz campaigns, contributing on achieving target goals.
- Consistently met and exceeded both team and personal targets by increasing sales of tools packages.
- Promptly responded all regional customer inquiries and resolved issues on time while handling both inbound and outbound calls.
Multilingual Administration Support
IIC-Manpower
2012.09 - 2019.01
- Developed strong relationships with customers while providing outstanding services and development of the business.
- Contributed heavily to the management of logistics on cultural events of the Institute while ensuring the reception area is well presented.
- Efficiently handled course payment and facilitated the timely completion of ad-hoc administrative functions.
- Showed exceptional listening skills to determine the nature of inbound and outbound calls to address inquiries clearly and precisely.
- Maintained proficiency while assisting guests with inquiries about services provided by the Italian Institute of Culture.
Education
Higher Diploma in Business-International Business - International Business
TUS - Technological University of The Shannon
11.2023
Diploma In Business Management - Business Management
IBMI
2019
Skills
- Sales and promotions
- Market understanding
- Account management
- Strategic planning
- Relationship building and management
- Cold Calling
- Business development and planning
- Active Listening
- Decision-Making
- Strategic sales knowledge
- Administrative support
- Multitasking Abilities
- Teamwork and Collaboration
- Interpersonal Communication
- Self-Motivated
- Organization and Time Management
Timeline
Sales & Admin
Travelling Languages
2022.09 - Current
Sales Executive ( SDR ) UKI
Accenture
2022.04 - 2023.07
Digital Marketing Customer Experience Associate
Accenture
2021.09 - 2022.04
Sales Support Representative
Sojern
2021.02 - 2021.06
Content Moderation Associate /Process Executive
Cognizant
2020.09 - 2021.01
Market Executive/Account Manager
Hostelworld
2019.02 - 2020.04
Sales/Support Executive
Hostelworld
2018.04 - 2019.02
Multilingual Administration Support
IIC-Manpower
2012.09 - 2019.01
Higher Diploma in Business-International Business - International Business
TUS - Technological University of The Shannon
Diploma In Business Management - Business Management
IBMI
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