Samantha Willett
Reigate,Surrey
Summary
Committed International Customer Support Coordinator with exceptional communication and organizational skills. Holder of a 2:1 Bsc degree in Psychology. Cultivated a diverse skill set through hands-on experience in operations, customer service, and administration.
Overview
11
11
years of professional experience
Work History
International Customer Support Coordinator
Dermalogica UK Ltd
Leatherhead, Surrey
03.2023 - Current
- Processed orders for our distributors using Dynamics 365 Business Central.
- Coordinated forecasts for new innovations for our distributors.
- Responded to any queries with a high level of customer service.
- Ensured accurate documentation i.e. DGNs, commercial invoices and packing lists are provided to the distributors.
- Ensured distributors were within their credit limit and requested payment.
- Issued credit notes to rectify discrepancies and maintain financial accuracy.
- Maintained a high attention to detail during the review of orders, ensuring precision prior to processing.
- Ensured excel spreadsheets for forecasts and shipped innovations are up to date and accurate.
- Resolved challenges focusing on optimal cost-efficiency and positive outcomes.
- Led a team-based project, providing direction and support to ensure successful completion.
Education Operations and Facilities Coordinator
Dermalogica UK LTD
Leatherhead
08.2021 - 03.2023
- Maintained location inventories including equipment.
- Ensured all six training centres were rebranded for each product launch.
- Sourced and liaised with suppliers, cultivating productive relationships.
- Coordinated logistics of Dermalogica Expert Boxes, ensuring consistent stock availability and timely reordering of essential items.
- Submitted all Purchase Orders for Education department.
- Maintained the budget tracker for the department and kept track of department costs for offsite training in particular.
- Coordinated logistics and payments for offsite training.
- Cultivated partnerships with venues for offsite training days.
- Coordinated gifts for Education department staff and suppliers.
- Coordinated contaminated waste contracts and rollout to the training centres.
- Created staff and student protocol guides for returning to training centres post COVID-19 lockdown.
- Kept student stores up to date, including pricelists and Sum Up till.
- Coordinated PAT and fixed wire tests for all locations.
- Logged maintenance issues across six locations.
- Completed IOSH Managing Safely qualification.
- Completed Project Management training.
- Completed Risk Assessments for department.
Education Success Advisor
Dermalogica UK LTD
Leatherhead, Surrey
10.2019 - 08.2021
- Maintained student lounge and front desk at Head Office.
- Recommended products in student store and ensured the store was maintained.
- Answered all queries regarding Dermalogica workshops via email, phone and live chat.
- Upsold workshops and provided recommendations.
- Scheduled upcoming workshops.
- Packaged and sent Dermalogica Expert packs.
Receptionist
Beaverbrook Country House Hotel
Leatherhead, Surrey
08.2018 - 09.2019
- The initial point of contact for hotel guests and members, delivering a memorable first impression upon their arrival.
- Managed switchboard and emails to make reservations for hotel activities, dining and rooms etc.
- Hosted for The Garden House restaurant ensuring guests receive a warm welcome and seamless service.
- Fully trained in Resdiary and Resortsuite to complete bookings and any administration.
- Assist in resolving guests' complaints or queries during their visit.
- Worked directly with Clubhouse to ensure members receive a personal touch to their visits.
Volunteer Tutor
Reigate St Mary's School
Reigate, Surrey
01.2014 - 05.2014
- Assisted primary school students improve their English literature and language skills in order to prepare for their secondary school exams.
- Aided their skills in story writing and comprehending text.
- Maintained a calm working environment for the students.
- Aided group discussions regarding their work.
Work Experience
RK Harrison
London
01.2014 - 01.2014
- Shadowed insurance brokers.
- Organised files using excel.
- Gained insight into an adult working environment.
Education
GCSE -
Reigate Grammar School
Reigate, SurreyBachelor of Science - Psychology
University of Southampton
Southampton2018
A Level -
Reigate Grammar School
Reigate, Surrey2015
Skills
- Self-motivated
- Strong verbal communication
- Extremely organised
- Strong initiative
- Strong writing skills
- Researching ability
- Quick learner
- Creative problem solver and innovative
- Project Management
- Health and Safety Qualification
- Proficient in Dynamics 365 Business Central, Excel and other Microsoft programmes
Additional Information
- Clean driver's license valid since 03/07/2015.
Timeline
International Customer Support Coordinator
Dermalogica UK Ltd
03.2023 - Current
Education Operations and Facilities Coordinator
Dermalogica UK LTD
08.2021 - 03.2023
Education Success Advisor
Dermalogica UK LTD
10.2019 - 08.2021
Receptionist
Beaverbrook Country House Hotel
08.2018 - 09.2019
Volunteer Tutor
Reigate St Mary's School
01.2014 - 05.2014
Work Experience
RK Harrison
01.2014 - 01.2014
GCSE -
Reigate Grammar School
Bachelor of Science - Psychology
University of Southampton
A Level -
Reigate Grammar School
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