Samantha Tanya
Dublin
Summary
Committed, driven, and professional individual with a track record of successfully managing customer inquiries, resulting in high levels of customer satisfaction and consistent target achievement. Demonstrates excellent communication and problem-solving skills to deliver optimal customer service.
Overview
6
6
years of professional experience
Work History
Service Advisor
AUDI
06.2022 - Current
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Conducted thorough vehicle inspections through vehicle health checks to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed all invoicing and payments
- Promoted the sale of appropriate services, parts and accessories by thoroughly understanding the vehicle and associated service requirements.
- Follow up with customers after service to ensure satisfaction and address any concerns.
Office Admin
Bristol Myers Squibb
02.2020 - 04.2022
- Maintained and updated records on excel.
- Arranged bookings and payments for employees such as training courses, seminars, conferences.
- First point of contact for customers through either phone calls, in person interactions or emails.
- Ordered required stationary and supplies.
- Dealing with external suppliers and maintaining a professional relationship.
- Managed diary daily to ensure each day was organised efficiently.
- Took payments from suppliers and managed daily invoicing.
- Worked with tight deadlines while also maintaining a high standard of work
- Basic clerical tasks such as data entry, filing and photocopying
- General ad-hoc duties
Chef De Partie
The Ivy
08.2018 - 02.2020
- Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
- Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
- Improved customer satisfaction by attentively addressing dietary restrictions and special requests.
- Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
- Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.
- Planned and directed high-volume food preparation in fast-paced environment.
- Participated in food tastings and taste tests.
- Coordinated with team members to prepare orders on time.
Education
Associate of Arts - Culinary Arts Management
GMIT
Galway06-2021
Skills
- Computer skills
- Multitasking and organization
- Data entry
- Customer relationship management
- Invoicing
- Kerridge
- Sage50
- Microsoft 365
- Schedule management
- Clerical support
- Self motivation/initiative
- Interpersonal skills
Hobbies
- Networking
- Volunteering
Timeline
Service Advisor
AUDI
06.2022 - Current
Office Admin
Bristol Myers Squibb
02.2020 - 04.2022
Chef De Partie
The Ivy
08.2018 - 02.2020
Associate of Arts - Culinary Arts Management
GMIT
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