Samantha Muniz
Harlingen,TX
Summary
Healthcare professional with a comprehensive background in hospital administration, driving impactful operational improvements and enhancing patient care. Ability to effectively manage complex healthcare facilities and adapt to the ever-changing needs of the industry. Recognized for fostering collaboration and consistently achieving high-quality outcomes through strategic planning and strong team leadership.
Overview
9
9
years of professional experience
Work History
Billing Clerk
UTRGV School of Medicine
10.2023 - Current
- Update patient demographics and insurance through EMR systems
- Assisting billing specialists in printing and scanning patient medical records in to EMR systems
- Verified accuracy of billing data and corrected discrepancies.
- Executed billing tasks and recorded information in company databases.
- Assisted leads and management in our organizations EMR system transition.
- Verified accuracy of accounts payable payments, resulting in 85% reduction in payment errors and check reissues.
Quality Assurance Field Agent
Sales Partnership Inc
09.2021 - 02.2023
- Conducted quality assurance visits for American Express, a multinational financial service corporation
- Visited 28+ merchants daily educating businesses B2B on brand value of American Express
- Exceeded metric goals, closing ratio of 90%, and reaching top 3 in the company
- Provided detailed documentation and reporting using CRM systems
- Trained and mentored new hires
Customer Experience Coordinator
Marshalls Department Store
07.2016 - 09.2021
- Trained new cashiers to follow correct policy protocol
- Maintained a steady flow for customers at the checkout line
- Provided exponential customer service to customer concerns and questions
- Assisted store managers with front end funds and authorizations as needed; coordinated breaks, and lunches while maintaining available staff
Office Assistant
Rio Grande Medicine
01.2019 - 12.2019
- Assisted receptionists with patient intake
- Helped clean examining rooms
- Restocked inventory
Education
Masters in Business Administration - Healthcare Administration
The University of Texas Rio Grande, Robert C. Vackar College of Business & Entrepreneurship
Edinburg, TX2023
Bachelor - Biology
The University of Texas Rio Grande Valley
Edinburg, TX2020
Emergency Medical Technician Course -
Emergency Education Training Center
2018
Skills
- Microsoft Office
- Google Suite
- Strategic Management
- Electronic Medical Records (EMR) systems
- Customer service
- Data entry proficiency
Timeline
Billing Clerk
UTRGV School of Medicine
10.2023 - Current
Quality Assurance Field Agent
Sales Partnership Inc
09.2021 - 02.2023
Office Assistant
Rio Grande Medicine
01.2019 - 12.2019
Customer Experience Coordinator
Marshalls Department Store
07.2016 - 09.2021
Masters in Business Administration - Healthcare Administration
The University of Texas Rio Grande, Robert C. Vackar College of Business & Entrepreneurship
Bachelor - Biology
The University of Texas Rio Grande Valley
Emergency Medical Technician Course -
Emergency Education Training Center
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