Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Samantha Kelly

Rush,Co. Dublin

Summary

Adaptable and dedicated professional with proven background in Airline customer service and teamwork demonstrating exceptional communication and problem-solving abilities. Skilled in conflict resolution and maintaining high standards of service and safety. A long background in Aviation. Excellent time management and multitasking skills. Detailed retail product knowledge ensuring achieving and promoting sales targets. A positive and enthusiastic mindset.



Overview

29
29
years of professional experience

Work history

Airline cabin manager

TUI Airways
Dublin, Ireland
02.2000 - Current
  • Kept up to date of changes in safety regulations through continuous training sessions ensuring adherence to company policies and procedures.
  • Maintained composure under pressure while handling multiple responsibilities on flights resulting in high-quality service delivery
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
  • Supported colleagues during busy periods demonstrating teamwork and reliability.
  • Coordinated with ground staff during Boarding/Disembarking processes ensuring minimal delays.
  • Contributed to exceptional customer service satisfaction levels via excellent interpersonal skills and attention to detail during in-flight services delivery, whilst increasing sales and revenue.
  • Promptly responded to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction
  • Created a positive work environment through effective team coordination.
  • Mentored crew members to achieve their full potential

Cabin crew member

Monarch Airlines
Birmingham
02.1997 - 02.2000
  • Provided first-rate customer service for enjoyable flight experiences and ensuring warm welcome onboard from first encounters with passengers.
  • Adhered strictly to aviation safety regulations for consistent compliance records, following all company procedures and policy’s.
  • Administered first aid when necessary, prioritising passenger wellbeing.
  • Resolved customer complaints efficiently, sustaining brand loyalty with problem solving skills.
  • Consistently exceeded company's onboard sales targets through selling techniques.
  • Supported other colleagues during busy periods and worked efficiently as part of a team

Education

GCSEs -

Woodlands School
Derby

A-Levels - English

Mackworth College
Derby
09/1990 - 05/1992

Skills


  • Knowledge of aviation regulations and safety compliance
  • First Aid Skills
  • Excellent Customer Service
  • Retail Product knowledge
  • Teamwork Efficiency
  • Mentoring Skills


Affiliations

  • Sea swimming and walking. Travelling and Dining out

Accomplishments

Within TUI, I was previously a Safety Trainer Assistant and also more recently part of the Recruitment Team. I regularly received top sales awards in summer seasons and most helpful crew member awards

Timeline

Airline cabin manager

TUI Airways
02.2000 - Current

Cabin crew member

Monarch Airlines
02.1997 - 02.2000

GCSEs -

Woodlands School

A-Levels - English

Mackworth College
09/1990 - 05/1992

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Samantha Kelly