Samantha Doyle
Kildare
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Senior Call Center Representative
Bord na MOna
Kildare , Co Kildare
03.2022 - Current
- Identified potential problems that could negatively impact customer experience levels and developed solutions accordingly.
- Contacted customers about potential service upgrades, new services and account changes.
- Updated databases with new and modified customer data.
- Offered resolutions to de-escalate calls and solve customer issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed escalated calls involving dissatisfied customers while remaining professional at all times.
- Collaborated with other departments within the organization to resolve complex customer inquiries.
- Trained new employees on company policies and procedures related to customer service operations.
- Reviewed incoming emails from customers requesting assistance or information about products and services offered by the organization.
- Consulted with customers to resolve service and billing issues.
Beauty Salon Manager
Nail Boutique
Naas, Co Kildare
09.2017 - 03.2022
- Monitored operations to verify compliance with applicable health, safety or hygiene standards.
- Scheduled employees and made sure all shifts had adequate coverage.
- Initiated cost-saving measures in order to reduce overhead expenses.
- Kept patrons informed of product specials and new releases, suggesting specialized products to regular patrons best suited to hair needs and preferences.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Addressed customer problems quickly and according to service standards.
- Performed administrative tasks such as answering phone calls, responding to emails and maintaining customer databases.
- Advised customers on beauty treatments, services and products.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
- Identified market trends in the beauty industry to stay ahead of competition.
- Scheduled employees and oversaw customer appointment calendar.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts - Beauty
Crumlin College
Crumlin 06-2018
Skills
- Effective Timekeeping
- Skilled Call Coordination
- Conflict Resolution Techniques
- Experienced in Microsoft Office Suite
- Customer communications
- Team collaboration
- Data Retrieval Skills
- Problem-Solving Skills
- Data entry
- Team motivation
- Account updating
- Strong Organizational Skills
References
References available upon request.
Timeline
Senior Call Center Representative
Bord na MOna
03.2022 - Current
Beauty Salon Manager
Nail Boutique
09.2017 - 03.2022
Associate of Arts - Beauty
Crumlin College
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