Sam O'Hearne
Prosperous,Co.kildare
Summary
Highly skilled professional with expertise in problem-solving, communication, and strategic planning. Demonstrates exceptional calm under pressure and resourcefulness in challenging situations. Proven ability to build cohesive teams and drive successful outcomes through effective collaboration. Committed to leveraging skills for continued career growth and organisational success.
Overview
12
12
years of professional experience
2022
2022
years of post-secondary education
Work History
Barista/cook
Cafe D'Amour
clane, ireland
01.2025 - 03.2025
- Streamlined order taking process, reducing wait times for customers' convenience.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Assisted in inventory control measures for effective stock management.
- Managed high volume orders during peak hours maintaining quality of service.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Collaborated with team members during busy periods improving workflow efficiency.
- Delivered exceptional service to customers for their enjoyment and comfort.
Off licence
Dunnes Stores
Clane
11.2024 - 01.2025
- Day to Day tasks include stock management, face to face customer service and general logistics
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Team Leader
Duinrell
Wassenaar, The Netherlands
04.2023 - 11.2024
- Solved guest complaints for improved holiday experience.
- Created personalised holiday experiences with tailored activity recommendations.
- Handled administrative tasks, streamlined daily operations.
- Trained new team members for optimal performance in a demanding environment.
- Improved company image with professional and friendly demeanour.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
Logistics manager
JYSK
Lucan, Ireland
09.2023 - 01.2024
- Liaised directly with clients, enhancing relations and service excellence.
- Cultivated relationships with freight forwarders to ensure timely deliveries.
- Managed inventory levels, reducing product wastage.
- Achieved higher warehouse productivity with effective staff training.
- Selected, trained and performance-managed staff to build results-focused team.
Team member
Airtastic Entertainment Centre
Kildare
10.2022 - 04.2023
- I worked in the kitchen in a well established children's party and entertainment centre
- My duties were numerous and varied as I was trained for multiple sections, I have run the cafe as well as the kitchen simultaneously
- I rotated between opening and closing shifts while dealing with customers face to face and communicating with floor staff
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Handled difficult customers, resulting in conflict resolution.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Ensured workplace cleanliness with regular maintenance tasks.
- Managed cash register transactions for accurate record keeping.
Holiday rep/Team Leader
Eurocamp
Venice
06.2022 - 10.2022
- I worked as a Holiday representative cleaning and preparing mobile homes to an exacting standard
- As part of this I lived and worked as part of a team to complete a diverse range of tasks including reception, providing hands on customer service, handled complaints/minor maintenance jobs and issues as well as customer requests
- Later in the season I stepped up to the role of team leader managing administration and logistics as well as team building/training
Horse groom and grounds keeper
Owenstown Stud farm
Maynooth, Co.Kildare
01.2021 - 01.2022
- In this role I gained experience in stable maintenance by mucking out, bedding down, providing water and hay
- I assisted the vet in examining the horses
- I gained material management and organisation skills as it was my responsibility to monitor the feed and food reserves
- In this role I expanded my skills in animal handling dealing with the horse daily and any issues that may arise
- I gained a well rounded knowledge of what is required for the upkeep of the grounds such as power washing, strimming, repair work and painting
Kitchen Porter/ Dessert Chef
Ely Winestore
Maynooth, Co.Kildare
01.2019 - 01.2021
- I ensured that the cleanliness and hygiene of the kitchen was kept to a high standard, assisted in prep and served dessert during busy services
- I also cleaned the dishes monitored the chemical stock as well as waste management and training of any new kitchen porters
Sales Assistant
The Range
Maynooth, Co.Kildare
01.2018 - 01.2019
- I was working on the tills in a busy homewares store which is focused on rapid growth and excellent customer service
- My daily tasks included ensuring the shelves are correctly priced and stocked, serving customers money handling and dealing with queries
Shop-fitter
PALMAC
Celbridge, Co Kildare
01.2016 - 01.2017
- Company Overview: This was a busy shop-fitting company, carrying out work nationwide
- My varied duties included routing, cutting, edging and installing a range of bespoke counters, cabinets and shelving units
- Part of my role involved installing tailored lighting, wall units and dealing with specific requests for local DIY businesses
- I worked in both the workshop and on-site installations
- This was a busy shop-fitting company, carrying out work nationwide
Postal Teller
An Post
Dublin
01.2015 - 12.2015
- This was a temporary role as a postal teller and my duties included cash management, social welfare payments, passport renewals and Western Union money transfers
- I also worked in the Foreign Currency Exchange and dealt with Postfone top-ups, phone sales and general customer queries, together with handling National Lottery payments and retail sales
Seismic Resonance Surveys
Apex Geoservices
Gorey, Co Wexford
01.2015 - 04.2015
- I was employed on a temporary three month contract located in Wales to complete surveys for Apex Geoservices
- Duties included GPS mapping, path finding skills and seismic resonance surveys
- This role involved heavy lifting laying electrode cables on bogs and mountainsides
Postal Teller
An Post
Maynooth, Co Kildare
01.2013 - 01.2015
- My role as a teller in Maynooth Post Office involved cash management, social welfare payments, passport renewals and Western Union money transfers
- I also worked in the Foreign Currency Exchange and dealt with Postfone top-ups, phone sales and general customer queries
Education
FETAC Level 6 - Information and Administration
Ballyfermot College of Further Education
Ballyfermot, DublinEuropean Computer Driving Licence - undefined
Ballyfermot College of Further Education
Ballyfermot, DublinSafePass Course - undefined
Olive Safety
Robinhood Road, DublinJunior and Leaving certificates - undefined
Maynooth Post Primary School
Maynooth, Co Kildare 01.2005 - 01.2011
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Resourcefulness
Custom
- Grainne Phelan, Postmaster, Erne Street Post Office, 01 677 5508
- Mr. Peter O'Connor, Managing Director, Apex Geoservices, 0402 21842
- Mr. Paul Glennon, Owner, PALMAC, 087 274 5485
- Elaine Monaghan (Dilly), Head Chef, Ely Winestore, 087 123 9008
- Diana Hoogendoorn, Regional Manager, Eurocamp, +44 7729 122634
Affiliations
- Dungeons&Dragons in my spare time, Reading, writing
Timeline
Barista/cook
Cafe D'Amour
01.2025 - 03.2025
Off licence
Dunnes Stores
11.2024 - 01.2025
Logistics manager
JYSK
09.2023 - 01.2024
Team Leader
Duinrell
04.2023 - 11.2024
Team member
Airtastic Entertainment Centre
10.2022 - 04.2023
Holiday rep/Team Leader
Eurocamp
06.2022 - 10.2022
Horse groom and grounds keeper
Owenstown Stud farm
01.2021 - 01.2022
Kitchen Porter/ Dessert Chef
Ely Winestore
01.2019 - 01.2021
Sales Assistant
The Range
01.2018 - 01.2019
Shop-fitter
PALMAC
01.2016 - 01.2017
Postal Teller
An Post
01.2015 - 12.2015
Seismic Resonance Surveys
Apex Geoservices
01.2015 - 04.2015
Postal Teller
An Post
01.2013 - 01.2015
Junior and Leaving certificates - undefined
Maynooth Post Primary School
01.2005 - 01.2011
European Computer Driving Licence - undefined
Ballyfermot College of Further Education
SafePass Course - undefined
Olive Safety
FETAC Level 6 - Information and Administration
Ballyfermot College of Further Education
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