SAM BOUABDALLAH
Cork,Ireland
Summary
A self-driven individual with more than 10 years of experience in a variety of order management roles and finance with major global corporations. Gained substantial experience in both consumer and enterprise markets. Multilingual, with a practical and enthusiastic approach to problem-solving and process improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Order Management Analyst
COGNEX
Cork, Ireland
07.2023 - 06.2024
- Exercised discretion to prioritize product allocations when supply is not available.
- Provided inside sales support, including interface with Customer Master-data, Credit, Purchasing, Logistics, and Sales.
- Processed customer returns and credit note requests in timely manner.
- Acted as SME for all logistics/shipment/broker for all MEA region when shipping hardware and software integration.
- Salesforce cases to request additional addresses or contacts be added to SAP.
- Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition.
- Logged customer complaints (CCAR's) in SAP.
- Demonstrated respect, friendliness and willingness to help wherever needed to support team during Month's & quarter end's.
EMEA Customer Account Co-Ordinator
NETGEAR
Cork, Ireland
09.2022 - 06.2023
- Administered lifecycle of sales order/RMA and database management from order bookings through fulfilment/return of hardware and software shipments in Oracle.
- Sales order prioritisation and expediting.
- Supported all facets of customer operations including onboarding, inventory and account reconciliation.
- Routed and schedule shipment appointments through customer's logistics portal.
- Partner with third party material planner and sales on NPI and product allocation.
- Generated monthly KPIs, analyses and reporting.
- Ensured ISO/SOX compliance are met.
Freelance Interpreter/Translator
TRANSLATION.IE
Cork, Ireland
01.2022 - 09.2022
- Worked as interpreter by providing professional interpretation service in French and Arabic for non-English speakers, in various locations across state of Ireland including governmental institutions and public offices.
- Studied language vocabulary, cultural background and environment-specific terms to develop and maintain advanced linguistic abilities.
Order to Cash Analyst
Eli Lilly
Cork, Ireland
06.2021 - 09.2021
- Monitored, troubleshot multi-currency disbursements
- Maintained and serviced distributor and third-party database via MDM
- Processed debit and credit notes for HCP healthcare invoices
- Posted and organized payment for various medical/training expenses via AFI.
Order to Cash Analyst
McAfee
Cork, Ireland
11.2015 - 02.2021
- Responsible for processing credits, rebills and currency adjustments for SF & HW orders
- Processed channel orders & direct orders
- Serviced Distributors & Reseller master data
- Resolved order discrepancies and contract billing issues by liaising with revenue, sales and finance
- Validated and provided professional translation services from Arabic/French into English such as legal documents, SOW and purchase orders
- Managed and coordinated shipping, freight, and logistics queries by liaising with fulfilment department
- Corrected & adjusted VAT rate for billing order
- Responsible for processing rebate reconciliations and implemented UAT testing.
Senior Tech Support Advisor
Apple
Cork, Ireland
07.2015 - 10.2015
- Supported launch of Apple Watch in SME capacity.
- Provided technical support as Mac+ advisor in English/French
- Provided technical and logistics support for emerging issues such as Beats exchange program and iPod repair scheme
- Provided training for new hire.
Order to Cash Analyst
Quest Software
Cork, Ireland
11.2014 - 06.2015
- Generated customer support renewal quotes for EMEA region.
- Processed support renewal confirmation received from various business partners.
- Liaised with partners to negotiate by offering discounts, and multi-year support for new business, HW and renewal orders.
Channel Support Specialist
Apple
Cork, Ireland
10.2013 - 11.2014
- Provided front-line support for service channel partner Apple Authorised Service Providers (AASP), distributors and iPhone Carriers.
- Assisted with both technical queries and operational procedures for hardware and software troubleshooting guidance, warranty and agreement-related queries, billing and logistics.
- Worked with field services managers by resolving legal, compliance issues and gaining agreement on how general policies and procedures can be adapted.
Customer Relations Specialist
Apple
Cork, Ireland
07.2012 - 10.2013
- Handled various complex customer service and support issues by phone and email escalation both in French and English on all non-technical queries including (warranties, repair, service and consumer law).
- Responsible for customer recovery and retention via inbound phone calls, providing support options.
- Processed customer replacement units by ensuring compliance with Apple's guidelines.
- Monitored each case progression, shipping and ETA by liaising with warehouses and fulfilment partners.
IOS Technical Support Advisor
Apple
Cork, Ireland
07.2012 - 10.2013
- Developed outstanding problem-solving skills by helping customers with moderate to complicated technical queries by phone in both French and English.
- Conducted technical presentations via Keynote for iCloud, iOS software and hardware features.
- Provided technical and non-technical support for iOS product owners on their devices in French and English.
- Sold technical solutions APP (AppleCare Protection Plan).
- Kept customer satisfaction rate at 90%.
- Serviced iTunes-related queries (billing, syncing issues and security access).
- Developed expertise in variety of technical disciplines including cloud services and network management.
Education
Degree - Marketing & Languages
University of Algiers 2 - Abou EL Kacem Saâdallah
Algiers 10.1999
Skills
- Oracle
- SAP
- Salesforce
- Insight/SharePoint
- Access
- MS Office package
- Teams
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Certification
AppleCare Trainer Qualification
Languages
English
Fluent
French
Fluent
Arabic
Native
Hobbies & Interests
- Gastronomy.
- Travelling by visiting modern Arts museums.
- Swimming.
References
References available upon request.
Timeline
Order Management Analyst
COGNEX
07.2023 - 06.2024
EMEA Customer Account Co-Ordinator
NETGEAR
09.2022 - 06.2023
Freelance Interpreter/Translator
TRANSLATION.IE
01.2022 - 09.2022
Order to Cash Analyst
Eli Lilly
06.2021 - 09.2021
Order to Cash Analyst
McAfee
11.2015 - 02.2021
Senior Tech Support Advisor
Apple
07.2015 - 10.2015
Order to Cash Analyst
Quest Software
11.2014 - 06.2015
Channel Support Specialist
Apple
10.2013 - 11.2014
Customer Relations Specialist
Apple
07.2012 - 10.2013
IOS Technical Support Advisor
Apple
07.2012 - 10.2013
Degree - Marketing & Languages
University of Algiers 2 - Abou EL Kacem Saâdallah
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