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Salma Albaghdadi
Insurance Advisor
Summary
Results-driven customer service professional with experience in the banking and airline industries. Skilled in enhancing customer experiences, solving complex problems, and managing high-stress situations with efficiency and composure. Formerly a Customer Advisor at a bank, gaining valuable industry knowledge, and a key contributor at Emirates Airlines, where I improved satisfaction rates through active listening and decisive action. Adept at time management and client-focused solutions, I am committed to delivering exceptional service and driving business success.
Overview
4
4
years of professional experience
1
1
Language
Work History
Insurance Advisor
Sedgwick
03.2025 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
Cabin Crew Member
Emirates Airlines
01.2023 - 01.2025
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Customer Service Representative
Permanent TSB
05.2022 - 01.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Sales Representative
PhoneWatch
11.2021 - 03.2022
- Contributed to the successful completion of numerous large-scale security system installations, earning recognition for exceptional workmanship and dedication to client satisfaction.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Fundraiser
UNICEF
08.2021 - 11.2021
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Increased community awareness of organization''s mission by organizing and participating in public speaking engagements.
- Generated increased revenue by identifying new potential donors and implementing targeted outreach strategies.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Collaborated with marketing team to create compelling promotional materials for fundraising campaigns.
Health Care Assistant
Comfort Keepers
04.2021 - 08.2021
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
Education
International Foundation Certificate - Economics And Social Science
University College Dublin
Skills
- Customer service
- Problem-solving
- Active listening
- Product knowledge
- Time management
- Decision-making
Interests
Writing
Health
Timeline
Insurance Advisor
Sedgwick
03.2025 - Current
Cabin Crew Member
Emirates Airlines
01.2023 - 01.2025
Customer Service Representative
Permanent TSB
05.2022 - 01.2023
Sales Representative
PhoneWatch
11.2021 - 03.2022
Fundraiser
UNICEF
08.2021 - 11.2021
Health Care Assistant
Comfort Keepers
04.2021 - 08.2021
International Foundation Certificate - Economics And Social Science
University College Dublin
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