Saleh Alqahtani
Riyadh,Saudi Arabia
Summary
Expert Operations Team Lead with a total of 10 years of experience in the IT operations field, having the ability to streamline processes and enhance team productivity, Secures team success through best practices, hard work, attention to detail and aligning with the organization's strategies and goals.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Applications Operations Team Leader
solutions by stc
Riyadh
01.2021 - 02.2025
- Led IT service management operations within organization systems operations department in the applications sector.
- Managed IT operations Team to sustain optimal productivity and operational efficiency
- Streamlined daily management processes by supporting the team, facilitating discussions, and driving strategic planning
- Regularly communicated with upper management about progress; kept them informed about any challenges faced by the operation team.
- Monitored KPIs and developed ongoing improvement plans
- Managed key and routine deployment activities
- Enhanced efficiency by implementing industry best practices
- Collaborated with cross-functional teams to deliver solutions for escalated issues within set timeframes
- Aligned risk and control processes with daily responsibilities to mitigate risks
- Assisted team with complex cases, escalating issues when necessary
- Secured optimal allocation and use of resources to enhance productivity
- Delegated tasks appropriately amongst team members; enhanced individual accountability and ownership towards work.
- Updated staff on changes to internal policies and procedures for continued compliance and standardization.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Facilitated improvements to existing processes and procedures
IT Support Engineer
TATA Consultancy Services
Riyadh
05.2015 - 12.2020
- Monitored billing and rating backend activities on Billing Management systems on Tawasol project within applications operations General Department, stc
- Performed root cause analysis on recurring IT issues leading to more permanent solutions being implemented.
- Handled all service requests received from customer service and business including financial adjustments processes.
- Conducted investigations to verify reported errors and reproduce issues
- Participated in business meetings offering valuable recommendations to enhance organizational procedures
- Adapted quickly to new tasks, driving improved workflows and increased efficiency
Education
Bachelor degree - Computer and Information Sciences, Information Systems
King Saud University
RiyadhSkills
- Resilience and stress management
- Performance monitoring
- Technical troubleshooting
- Decision making
- Proactive Problem Solving
- Operational Efficiency Enhancement
- KPI Monitoring and Evaluation
- Delegation of Tasks
- Efficient task planning and prioritization
- Change management experience
- Agile methodology understanding
- Risk Assessment
Certification
- ITIL 4 Foundation.
- DevOps Foundation Prolink by stc
- Oracle ERP R12 Finance & SCM tracks.
- Data Protection & Privacy by stc.
- Cyber Security by stc.
- Information security for small-sized companies workshop.
- Cambridge International Certificate in IT Skills.
Timeline
Applications Operations Team Leader
solutions by stc
01.2021 - 02.2025
IT Support Engineer
TATA Consultancy Services
05.2015 - 12.2020
Bachelor degree - Computer and Information Sciences, Information Systems
King Saud University
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