SAJIN STANISLAUS
Galway
Summary
Customer-oriented Retail Manager with over 2 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.
Overview
6
6
years of professional experience
Work History
Retail Manager
Arun Glass, Plywoods & Hardwares
Chennai, India
08.2021 - 07.2023
- Managed daily operations of the store, including opening and closing procedures.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Developed strategies for increasing sales and improving customer service.
Catering Services Assistant
St. Antony's Church Catering Services
Chennai, India
02.2017 - 11.2018
- Communicated effectively with other staff members regarding tasks that needed completion.
- Maintained a clean work area by wiping down counters, cleaning up spills, and disposing of trash.
- Followed all sanitation guidelines when handling food products.
- Replenished buffet lines as needed during events in an efficient manner.
- Provided friendly customer service while interacting with guests during events.
- Ensured proper food safety standards were met throughout the event.
- Assisted with catering set-up and breakdown, including setting tables, arranging chairs, and organizing equipment.
- Served beverages such as coffee, tea, wine, beer, soda, juice, to guests.
- Stocked kitchen with supplies such as utensils, plates, and cups as needed.
- Checked supply levels and replenished items as needed for dining and catering functions.
- Assisted caterers with food distribution by organizing food products and plating items.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
Education
Bachelor of Engineering - Electronic & Instrumentation Engineering
Panimalar Engineering College
Chennai08-2021
Skills
- Cash Management
- Operations Management
- Customer Service
- Inventory Control
- Store growth planning
- Process Improvements
- Operations Oversight
- Store process development
- Customer outreach
- Complaint resolution
- Budget Planning
- Sanitation and safety
- Order Expediting
- Inventory Monitoring
- Meal delivery
- Ingredient Preparation
- Event Planning
- Hand-Eye Coordination
- Food presentation
- Safe Food Handling
- Kitchen equipment expertise
- Interpersonal Relations
References
References available upon request.
Timeline
Retail Manager
Arun Glass, Plywoods & Hardwares
08.2021 - 07.2023
Catering Services Assistant
St. Antony's Church Catering Services
02.2017 - 11.2018
Bachelor of Engineering - Electronic & Instrumentation Engineering
Panimalar Engineering College
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