Said Yasin Dirie
Dublin
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimising settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Team player, can work under pressure, very flexible.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Center Operations Technician
Amazon Web Service AWS
Dublin
08.2022 - Current
- Perform regular server hardware repairs including drives and motherboards replacements
- Identified and reported problem devices and replaced defective parts.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Work and meet SLA’s against assigned trouble tickets via a directed workflow.
- First line touch point for hardware troubleshooting and technical issues.
- Carry out routine network, server hardware and software related repairs.
- Work with cross-functional teams on a regular basis.
- Adhere to security and safety best practices.
- Participate in Data Center engineering operations events.
- Participate in daily/weekly team meetings.
- Identify and help create process improvements relevant to the data center environment.
- Interact with third party vendors & contractors.
- Support the development of other team members.
- Supported senior teammates performing crisis management during critical situations or major service outages.
Outbound Problem Solver
Amazon SNN4
Dublin
07.2022 - 08.2022
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Troubleshoot and resolve problems that an associate encounters with inventory, including printing ASIN labels, damage out products.
- Resolve issues in a timely manner, solve the kick out shipments.
Director of Education Section
Ministry of Planning, Federal Government Somalia.
Mogadishu
03.2018 - 06.2021
- Represented organisation in public at hearings, forums and conventions.
- Developed training programmes to boost staff capabilities.
- Organised consistent administrative processes and controls for Education sector.
- Formulation, Planning, Implementing and monitoring Education Projects across the country.
- Working closely with the donors and international partners specially EU.
Office Administrator
Ministry of Planning, Federal Government Somalia.
Mogadishu
11.2015 - 03.2018
- Managed office correspondence efficiently and timely, including emails, phone calls and mail.
- Coordinated weekly meetings and appointments.
- Communicated with office managers to understand department priorities and workload.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Monitored company expenses, scrutinising areas for possible cost cuts.
- Oversaw effective file management to keep office records up-to-date.
- Maintained organised calendar covering team meetings, trips and appointments.
- Sourced vendors for supply, office equipment and facilities maintenance needs.
Sales Manager
Turkish Design
Mogadishu
01.2014 - 10.2015
- Generated monthly and annual sales reports.
- Maintained friendly and professional customer interactions.
- Recruited, interviewed and hired people adding value, skills and experience to sales team.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Forecasted product sales and achieved quarterly and annual sales objectives.
Education
CompTIA A+ and N+ Certificate - COMPUTER NETWORK INSTALLATION & MAINTENANCE
Ballyfermot Training Centre
Dublin, Ireland2022
International Computer Driving Licence (ICDL) -
Finglas Training Centre
Dublin, L2022
Master of Arts - International Cooperation and Humanitarian Aid
Kalu Institute
Madrid, Spain2019
Bachelor of Business Administration - Public Adminstration
University of Somalia
Mogadishu, Somalia2016
Skills
- Project coordination
- Staff management
- Microsoft Office expertise
- Computer maintenances
- Remote access control
- Driver installation
- Cabling
- Networking
- Application troubleshooting
- Server Repair
- Degaussing/Destroying Drives
- TPVR
- Ticketing System
Certification
- Investment promotion training certificate from JICA, Tokyo, Japan in 2019.
- African Presidential Leadership Training Certificate from National Training Academy, in Cairo, Egypt, 2019.
- Local Development and Decentralization Training Certificate from Arab Planning Institute, at Kuwait, in 2017.
Languages
English
Advanced (C1)
Timeline
Data Center Operations Technician
Amazon Web Service AWS
08.2022 - Current
Outbound Problem Solver
Amazon SNN4
07.2022 - 08.2022
Director of Education Section
Ministry of Planning, Federal Government Somalia.
03.2018 - 06.2021
Office Administrator
Ministry of Planning, Federal Government Somalia.
11.2015 - 03.2018
Sales Manager
Turkish Design
01.2014 - 10.2015
CompTIA A+ and N+ Certificate - COMPUTER NETWORK INSTALLATION & MAINTENANCE
Ballyfermot Training Centre
International Computer Driving Licence (ICDL) -
Finglas Training Centre
Master of Arts - International Cooperation and Humanitarian Aid
Kalu Institute
Bachelor of Business Administration - Public Adminstration
University of Somalia
- Investment promotion training certificate from JICA, Tokyo, Japan in 2019.
- African Presidential Leadership Training Certificate from National Training Academy, in Cairo, Egypt, 2019.
- Local Development and Decentralization Training Certificate from Arab Planning Institute, at Kuwait, in 2017.
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