SAI CHARAN REDDY PATI
Summary
- Citrix Administrator with 1+ years of experience in managing and supporting enterprise-level virtualization environments.
- Skilled in Citrix XenApp, XenDesktop, StoreFront, ADC, MCS, and PVS, with hands-on expertise in Citrix site creation, VM deployment, and troubleshooting.
- Proficient in Windows Server Administration (2008/2012R2/2019), including Active Directory, DNS, DHCP, and Group Policy Management. Strong background in Virtual Desktop Infrastructure (VDI) deployment, security patching, and server performance optimization.
- Experienced in incident management, system monitoring, change management, and root cause analysis (RCA) to diagnose and resolve complex IT issues. Adept at server health checks, Citrix environment monitoring, performance tuning, and infrastructure security enhancements.
- Proven ability to collaborate with cross-functional teams, end-users, and onsite IT teams to ensure seamless IT operations. Skilled in automation of routine IT tasks, improving resource utilization, system performance, and overall efficiency.
- Knowledgeable in cloud-based virtualization, disaster recovery planning, and business continuity strategies, ensuring high availability and security in enterprise IT environments.
Overview
3
3
years of professional experience
Work History
System Engineer L1 (Support Engineer)
Abbott Laboratories
06.2024 - Current
- Administered Citrix XenApp & XenDesktop infrastructure, ensuring high availability and seamless user experience
- Resolved daily incidents, performed system performance monitoring, and handled emergency change incidents
- Managed Citrix environment upgrades, patching, server maintenance, and security updates to ensure compliance
- Provided technical support for 10,800 users, troubleshooting Citrix access issues, application failures, and network problems
- Performed root cause analysis (RCA) and proactive system monitoring to minimize downtime and improve efficiency
- Assisted in VDI deployment using MCS and managed desktop groups and catalogs for optimized resource allocation
- Worked on server provisioning, rebuilding, and decommissioning, ensuring a smooth transition with minimal impact
- Collaborated with onshore and EUC teams to complete Windows 10 OS upgrade for multiple machines
Junior Associate
Wipro Private Limited
01.2022 - 01.2023
- Supported and maintained Citrix virtualization environments, including XenApp, XenDesktop, and StoreFront
- Assisted in creating, configuring, and managing Citrix machine catalogs and desktop groups for end users
- Performed daily health checks of Citrix infrastructure, ensuring optimal performance and availability
- Resolved technical issues related to Citrix VDAs, Windows servers, and network connectivity
- Deployed new VMs, installed and configured OS, and optimized virtual machine performance
- Handled Citrix server patching, upgrades, and troubleshooting, ensuring minimal disruption to business operations
- Provided incident management support, working on tickets related to system failures, login issues, and application errors
- Assisted in the implementation of automation scripts to streamline IT operations and improve response times
Education
Master of Science - information quality
University of Arkansas
Little Rock12.2024
Bachelor of Science - Electronics and Communication Engineering
TKR College
Hyderabad01.2022
Skills
- Virtualization & Citrix Technologies:Citrix XenDesktop 7x, XenCenter v71/V82
Citrix Administration: StoreFront, ADC, MCS, PVS, Virtual Desktop Agents (VDAs)
- Operating Systems:Windows Server 2012/R2, 2016, 2019
Windows 7, 8, 10, 11
- IT Infrastructure & System Administration:Active Directory, DNS, DHCP, Group Policy Management
- System Monitoring & Maintenance:Server health checks, performance alerts, security patching
- Incident & Change Management:Ticket resolution, system upgrades, application deployment
- Troubleshooting & Technical Support:Citrix ICA access, server crashes, network issues, hardware/software failures
- Automation & Scripting:Basic PowerShell scripting for Citrix and Windows automation
Timeline
System Engineer L1 (Support Engineer)
Abbott Laboratories
06.2024 - Current
Junior Associate
Wipro Private Limited
01.2022 - 01.2023
Master of Science - information quality
University of Arkansas
Bachelor of Science - Electronics and Communication Engineering
TKR College
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